What are the responsibilities and job description for the Learning Experience Designer position at Onit?
About Onit
We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.
Position Summary
Are you passionate about creating engaging, high-impact learning content that helps customers and partners succeed? At Onit, we’re building a modern, AI-forward customer and partner education team to empower organizations to adopt our legal technology solutions with confidence. As a Learning Experience Designer, you will design and deliver compelling digital learning assets—videos, infographics, assessments, and more—that drive product adoption and customer success.Key Responsibilities
- Design, script, and produce short-form and long-form video tutorials for customers and partners.
- Edit, update, and audit existing courses to ensure accuracy, clarity, and consistency.
- Create infographics, one-pagers, and quick reference guides that simplify complex product concepts.
- Develop knowledge checks and assessments to measure learning effectiveness.
- Collaborate with product managers, subject matter experts, and customer success teams to ensure technical accuracy and learner relevance.
- Translate complex SaaS product functionality into clear, concise, and engaging learning content.
- Ensure all content reflects Onit’s brand tone, voice, and accessibility standards.
- Leverage AI-driven tools to accelerate content development and innovate new learning formats.
- Continuously improve content based on learner feedback, performance data, and usage analytics.
Required Skills
- 4 years of experience designing and developing learning content for customers and/or partners of SaaS companies.
- Familiarity with SaaS product lifecycles, customer onboarding, and adoption best practices.
- Demonstrated ability to create engaging video-based learning content using tools such as Camtasia, Articulate 360, or similar platforms.
- Strong skills in graphic design and visual communication using tools such as Canva, Figma, or Beautiful.ai.
- Experience creating assessments, quizzes, and interactive elements within LMS platforms (e.g., Skilljar or similar).
- Excellent writing and editing skills with the ability to make complex topics simple and clear.
- Strong project management and collaboration skills; ability to work with distributed teams across time zones.
- Exposure to AI-enhanced content tools (e.g., Synthesia, ChatGPT, Clueso) preferred.
- Knowledge of accessibility and inclusive design (WCAG standards).
- Instructional design or learning experience design certification is a plus.
- Knowledge of the legal technology industry is a plus.