Client Services and Operations Manager

Location: Seattle, WA | Employment Type: Full-Time

About Onit Management Consulting

Onit Management Consulting is a boutique consulting firm dedicated to delivering strategic insights and operational excellence to our clients. We pride ourselves on personalized service, innovative solutions, and a collaborative culture that values integrity and growth. Engagement execution excellence—we’re on it!

Role Overview

We are seeking a Client Services and Operations Manager to join our dynamic team. This pivotal role is ideal for a versatile professional who thrives in a fast-paced environment and excels at balancing client engagement, business development, marketing support, and operational management. You will serve as a key representative of Onit MC externally while ensuring seamless internal operations that drive efficiency and scalability.

Key Responsibilities

Client Relationship Management & Consultant Support

• Serve as the primary point of contact for day-to-day client relationships, monitoring engagement progress, addressing inquiries, resolving issues, and ensuring exceptional service and timely communication.
• Coordinate across project teams and consultants, assisting with meeting preparation, document development, and project coordination to ensure all deliverables exceed client expectations.

Business Development & Marketing

• Represent Onit MC at industry events, networking sessions, and conferences to enhance the firm’s visibility.
• Manage the business development pipeline, including downloading and reviewing RFPs, maintaining the CRM tool, supporting proposal development, and tracking/following up on leads.
• Oversee the firm’s social media presence, developing content strategies that highlight thought leadership, client success stories, and firm updates, while ensuring consistent branding and monitoring engagement.
• Collaborate with leadership to identify new markets and service offerings.

Operational Excellence & Support

• Document and maintain business processes (SOPs) to ensure operational efficiency, repeatability, and scalability.
• Oversee administrative details such as tracking and maintaining essential business certifications, vendor registrations, and internal reporting.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 3–5 years of experience in consulting, professional services, business operations, or a similar environment.
• Strong organizational skills with the ability to manage multiple priorities and deadlines effectively.
• Excellent written and verbal communication skills; a professional and responsive demeanor.
• Ability to work both independently (remotely) and collaboratively in a fast-paced setting.
• High proficiency in the Microsoft Office Suite and experience with CRM tools and social media platforms.
• Priority consideration given to candidates with experience supporting public sector and similar clients e.g. government departments, utilities, and transit agencies.

Key Competencies

• Client-Centric Mindset: Committed to delivering exceptional client experiences.
• Business Acumen: Understanding of consulting industry dynamics and growth strategies.
• Project Management: Skilled in coordinating tasks, timelines, and resources.
• Adaptability: Comfortable navigating ambiguity and shifting priorities.
• Leadership Potential: Ability to influence and support team members effectively.

What We Offer

• Competitive salary and performance-based incentives.
• Reimbursement for healthcare coverage
• 401k program with company match
• Paid vacation
• Flexible work environment with opportunities for growth.
• Collaborative team culture and exposure to diverse projects.

How to Apply

Send your resume and a brief cover letter to info@onitmc.com with the subject line: Application: Client Services and Operations Manager

Job Type: Full-time

Pay: From $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Work from home

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law/regulations?

Education:

• Bachelor's (Required)

Experience:

• Management consulting: 3 years (Preferred)
• Business development: 3 years (Preferred)

Ability to Commute:

• Seattle, WA 98117 (Required)

Work Location: In person

Salary : $72,000