What are the responsibilities and job description for the Front Desk Client Service Representative position at Ongweoweh Corp?
ONGWEOWEH IS LOOKING FOR OUR NEXT CLIENT SERVICES ROCKSTAR!
About the Role
Ongweoweh Corp is seeking a highly organized, customer-focused Front Desk Client Services Representative (CSR) to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional service.
You will play a key role in managing daily logistics, supporting customer relationships, and ensuring seamless coordination between customers, suppliers, and hauling partners.
Key Responsibilities
- Serve as the primary switchboard operator and greet visitors to the office
- Provide professional, responsive, and positive customer service via phone and email
- Manage multiple communication channels including calls, emails, and spreadsheets
- Coordinate daily pickup and delivery schedules to ensure on-time execution
- Collaborate with internal teams, customers, suppliers, and transportation partners
- Proactively identify and resolve issues through effective problem-solving
- Maintain accurate records and reporting using Microsoft Excel
- Support long-term customer relationships through consistent, high-quality service
Qualifications
- 1–3 years of customer service or related experience (preferred)
- Basic proficiency in Microsoft Excel
- Strong organizational and multitasking skills
- Excellent communication skills (professional and personable)
- Ability to work independently and as part of a collaborative team
- Solution based mindset with attention to detail
Schedule
- Full-time (40 hours per week)
- Set schedule with no weekends, nights, or major holidays
Who We Are
WE ARE GREAT PLACE TO WORK CERTIFIED!
Check out our Great Place to Work company profile and see why we are recognized as one of the top workplaces in the area! https://www.greatplacetowork.com/certified-company/7011856
Ongweoweh Corp is a woman-owned pallet management company, certified by the Women’s Business Enterprise National Council (WBENC), providing pallet & packaging procurement, recycling services and supply chain optimization programs. Ongweoweh provides custom reporting along with data and trend analysis for a very diverse customer base of Fortune 500 companies. Ongweoweh services a variety of industries, including food and beverage, pharmaceuticals, grains, chemicals, automotive components, oil, technology, corrugate, retail, and more. Established in 1978, Ongweoweh Corp was founded by Frank Bonamie, an enrolled member of the Cayuga Indian Nation of New York, and has grown to be one of the most successful privately-owned Native American companies in the United States.
What We Offer
- 401(k) with employer matching of 50%
- Medical, Dental, Vision, & Life insurance
- Three weeks’ paid time off plus eight paid holidays
- A fun, team-oriented work environment with regular activities
- Mentorship program and professional development opportunities
- Pay-It-Forward charitable programs
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Language:
- Spanish (Preferred)
Ability to Commute:
- Ithaca, NY 14850 (Required)
Work Location: In person
Salary : $19 - $22