What are the responsibilities and job description for the Assistant Community Manager position at OneWall Communities LLC?
Essential Duties and Responsibilities:
● Support and assist the Community Manager in executing day-to-day operations of the designated community.
● Provide superior customer service and communication to our residents and prospective residents and increase retention, revenue, reputation and profitability.
● Receive and process resident work orders in a timely and efficient manner.
● Receive and process resident rent questions and/or issues in a timely and efficient manner.
● Assists in vendor relationship management as necessary and required
● Maintain open communication with Property Manager and Service Manager.
● Contribute to cleanliness and curb appeal of the community on a continuing basis. ● Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
● Enforce policies of the community.
● Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
● Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
● Prepare a statement of accounting notices for past residents; provide financial accounting support to the Community Manager as needed.
● Accept rental payments and post rents in resident accounts in property management software.
● Manage delinquency in conjunction with the Property Manager, including but not limited to reaching out to residents (and logging notes in property management software), reviewing resident accounts, sending late letters, preparing court filings, and attending court hearings.
● Assist in renewal process including placing warm calls, distribution of renewal documents, performing resident follow-up, and ensuring accuracy in property management software.
● In conjunction with the Property Manager, review monthly reporting including monthly rent rolls and budget variance reports.
● As directed by senior leadership, may assist with supervisory duties as needed or in the absence of Community Manager.
● Complete all OneWall University courses by the required deadline.
● Perform other related duties as assigned.
