Project Manager

Role Summary

The Project Manageris responsible forleading customer implementation projects from post-sale initiation through go-live and transition to Customer Success. This role ensures projects are delivered in alignment withOneviewHealthcare implementation standards, customer expectations, project governance requirements, and operationalobjectives. The Project Manager serves as the primary coordination point across customer stakeholders, internal delivery teams, technical resources, and third-party partners to support successful implementation outcomes.

Location & Reporting Structure

• Travel to customer sites across the United States isrequiredbased on customer and project needs, estimated atapproximately 50%.

• Reports directly to the Director of Global Project Management.

Core Responsibilities

Project Delivery & Implementation Management

• Lead customer implementation projects utilizingOneviewHealthcare implementation methodologies, standards, and governance processes from post-sale through go-live and transition to Customer Success.

• Develop andmaintainproject plans, schedules, milestones, dependencies, and implementation timelines.

• Ensure projects are delivered within approved scope, schedule, budget, and quality expectations.

• Coordinate project activities across customer teams,Oneviewinternal resources, technical teams, and third-party vendors.

• Identify, document, and manage project risks, issues, assumptions, and dependencies throughout theimplementationlifecycle.

• Facilitate project governance meetings, customer status reviews, and implementation planning sessions.

• Ensure implementation deliverables meet established operational, technical, and customer acceptance criteria.

• Support testing coordination, operational readiness activities, go-live planning, and transition to support teams.

Stakeholder & Customer Management

• Develop andmaintainstrong working relationships with customer stakeholders, implementation partners, and internal delivery teams.

• Serve as the primary customer-facing projectleadthroughout implementation activities.

• Providetimelyandaccurateproject status reporting, risk communication, escalation management, and stakeholder updates.

• Collaborate closely with technical counterparts to ensure customer business, technical, and operational requirements are clearly understood and addressed.

• Coordinate with globalOneviewteams, including Product, Deployment, Engineering, and Support functions, to support implementationobjectives.

• Escalate delivery risks, customer concerns, resource constraints, and project issues appropriately andin a timely manner.

• RepresentOneviewHealthcare professionally in all customer and partner interactions.

Operational & Delivery Coordination

• Identifyrequired project resources and coordinate resource allocation activities with PMO leadership and functional teams.

• Coordinate procurement and delivery activities for implementation-related hardware in partnership with procurement and operational teams.

• Manage third-party vendors, installation partners, andimplementationsubcontractors supporting customer deployments.

• Maintainaccurateand current project data within approved project management and portfolio management systems, including Wrike or equivalent platforms.

• Utilize project management systems to manage project schedules, risks, issues, action items, status reporting, resource coordination, forecasting, andimplementationdocumentation.

• Maintainhigh levelsof data accuracy, reporting integrity, milestone tracking, and forecasting consistency within PMO systems and project management tools.

• Ensure project reporting, implementation updates, time tracking, and operational documentation are completed accurately and on schedule in alignment with PMO standards.

• Follow established PMO workflows, templates, governance processes, and documentation standards within project management tools and reporting systems.

• Support adherence toOneviewHealthcare information security, compliance, and operational standards throughout implementation activities.

Continuous Improvement & PMO Participation

• Contribute to continuous improvement initiatives related toimplementationmethodology, governance standards, delivery practices, and operational processes.

• Participate in recurring PMO meetings,lessonslearned sessions, delivery reviews, and operational alignment activities.

• Share implementation feedback, delivery insights, and improvement recommendations with PMO leadership and cross-functional teams.

• Identifyopportunities to improve customer experience, operational efficiency, and implementation effectiveness.

Experience

• Bachelorsdegreerequired.

• Project Management certificationrequired(PMP, PRINCE2, or equivalent), or completion within 6 months of hire.

• 5 years of progressive project or program delivery experience with direct accountability for implementation outcomes.

• Proven experience managing multiple concurrent, high-complexity projects.

• Demonstrated success delivering projects involving software, infrastructure, operational workflows, and organizational change management.

• Experience within healthcare technology, SaaS, enterprise software, or related technology environmentsrequired.

• Experience working within structured PMO environmentsutilizingproject management and portfolio management systems such as Wrike, Jira, Smartsheet, Microsoft Project, or equivalent platforms preferred.

• Client-facing experience within consulting, professional services, healthcare technology, or enterprise delivery organizations preferred.

• Experience managing third-party vendors, subcontractors, and implementation partners preferred.

• Experience working within global or cross-regional delivery organizations preferred.