Director, Engineering Operations

Strength in Trust 

OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

The Challenge

We seek a Director of Engineering Operations who will be pivotal in introducing new, and optimizing existing, practices across our Engineering organization to deliver operational excellence. Reporting to the VP of R&D (Product & Engineering) Operations, this leadership position drives scalability, automation, and operational excellence throughout our global engineering organization. As a critical advocate for adapting and integrating best practices and learnings into our engineering teams, this role will establish scalable decision-making frameworks, processes, modern tools. 

Your Mission

This dynamic position demands an energetic, organized, and self-motivated individual with high emotional intelligence. You must be forward-thinking, adept at managing multiple priorities, an effective communicator, leading through influence, adept at fostering collaboration among cross-functional teams, and interested in leveraging modern AI technologies to enable operational excellence within the engineering organization. Your responsibilities will encompass the following key areas: 

• Cross-Functional Program Execution: Lead key Engineering initiatives requiring cross-functional coordination, fostering rapid and scalable growth across Engineering teams, including Product, Software Development, QA, Architecture, and Operations.
• Incorporate Leading Practices: Instill a culture of leading practices (in tools, metrics, reporting, and forums) to establish, monitor, track, and execute various programs and initiatives.
• Data-Driven Decision-Making: Create the frameworks, templates, processes, and cadence to facilitate data-driven decision-making, including defining metrics and building reporting.
• Goal Alignment: Establish and ensure accountability for Engineering's Objectives and Key Results (OKRs).
• Budget Management and Alignment: Collaborate with engineering leadership, finance, and legal teams to align processes and tools for optimizing resources and engineering software expenditure within established budgets.
• Issue Resolution Expertise: Lead, coordinate, and standardize people, processes, and tools for managing broad issues/escalations through resolution, including closed-loop communication to the customer when necessary.
• Standardization and Continuous Improvement: Define standards, key metrics, benchmarks, and review processes to drive standardization across Engineering while incorporating continuous improvements into the software development lifecycle.
• Strategic Vendor & Partner Management: Provide oversight, management, and relationship management for the Engineering organization’s strategic third-party vendors and partners.
• Contractor Resource Optimization: Act as the primary point of contact for managing engineering contractors, encompassing onboarding, offboarding, establishing priorities, and maximizing resource productivity to deliver on the Product Roadmap and customer priorities. 

You Are

• Engineering Fluent: Possessing an understanding of the breadth of different engineering disciplines across the modern software development lifecycle (SDLC), including but not limited to software engineering, architecture, quality engineering, DevOps, CloudOps, and performance engineering.
• Collaboration Champion: A cultivator of collaboration with stakeholders across Product Management, Engineering, Finance, Customer Success, and Leadership to ensure the achievement of strategic objectives.
• Innovation Advocate: Exemplify executive maturity and a deep intellectual curiosity, actively cultivating innovative ideas into our processes and tools, thereby driving, and supporting engineering innovation.
• Project Management Guru: A proven expert in planning, organizing, and managing cross-functional projects, streamlining operational practices for clarity and simplicity.
• Adaptability Pro: Adaptive and able to excel in fast-moving, rapidly evolving environments.

Your Experience Includes

• 10 years of leadership experience managing teams at both strategic and tactical levels.
• 5 years of managing vendor partners throughout the complete relationship lifecycle.
• 7 years of experience working in a SaaS environment.
• Proven track record in effectively implementing Agile Scrum methodologies, with expertise in Scrum practices, cross-functional collaboration, backlog management, sprint execution, continuous improvement, Agile tools, and the ability to address complex challenges within an Agile environment.
• A thorough understanding of the modern software development lifecycle (SDLC), with the ability to adapt and apply this knowledge in a dynamic environment using Agile methodologies.
• Strong quantitative and analytical skills, with a proven track record of successfully completing complex programs on time and on budget.
• An inspirational leader who builds diverse and inclusive teams and leads by example.

Extra Awesome

• Engineering Operations experience in a larger organization (>2,000 employees).
• A deep understanding of software development lifecycles (SDLC) and product management best practices, such as lean product management, Agile Scrum, Kanban, CI/CD, etc.

If you have the skills, experience, and vision to help shape the future of our Engineering Operations, we'd love to hear from you. Join us in our mission to drive operational excellence and foster continuous improvement across our Engineering organization. Your expertise will be the driving force behind our success. 

Where we Work

We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14 weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources  

Check out the following to learn more about OneTrust and its people: 

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.

Our Commitment to You 

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.