What are the responsibilities and job description for the Remote - Customer Service Representative - Tampa position at OneTouch Direct?
OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.
Join OneTouch Direct as a Remote Customer Service Representative!
You will have the opportunity to work from home while providing top-notch customer service to a wide range of clients. In this role, you will manage inbound calls and assist customers with their inquiries, provide information about products and services, and address any concerns they may have.
Key Responsibilities :
Perform high-volume inbound calls with professionalism and accuracy.
Resolve customer inquiries, complaints, and issues in a timely and effective manner.
Provide accurate information regarding products and services.
Maintain detailed and accurate customer records and logs of interactions.
Suggest improvements in processes to enhance overall customer satisfaction.
Requirements
High school diploma or equivalent required.
1-2 years of experience in customer service or related field.
Strong verbal and written communication skills.
Ability to multitask and navigate through multiple systems efficiently.
Excellent problem-solving skills with a customer-centric approach.
Experience in a remote work environment is preferred.
Reliable internet connection and a quiet workspace.
Proficiency with Microsoft Office Suite and other relevant software applications.
Required Equipment :
A laptop or desktop PC (not a Mac, Surface, or Chromebook) with Windows 11
Direct connection to the internet via an ethernet cable
USB headset (not wireless) with noise-canceling microphone
Webcam (external or embedded)
Benefits
WHAT YOU'LL EXPERIENCE :
Full-Time Hours : 40 hours per week schedule, with overtime opportunities!
GREAT Earning Opportunitie s : Competitive hourly pay PLUS monthly bonus opportunities!
Supportive Environment : Classroom training, plus 1-on-1 support for your first week of call taking!
Great workplace : Daily and weekly incentives to create a fun, competitive, and rewarding environment!
Benefits : Health Care Plan (Medical, Dental & Vision)
Culture : Diverse & Inclusive welcoming culture with Employee Resource Groups
Referrals : Refer a friend and earn up to $2,000 per person!
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