Representative - Aircraft Appearance Quality Audit

Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Key Responsibilities:

• Conduct Aircraft Appearance Audits of Aircraft Exterior Appearance and Cabin Condition and Workability in accordance with applicable maintenance programs in order to provide superior customer satisfaction and achieve a position as an industry leader
• Serve as a liaison for the Aircraft Appearance organization and report audit findings to assigned stations and relevant division organizations
• A professional demeanor is vital along with the drive and ability to work independently as travel is required
• Plan and conduct Aircraft Appearance Audits at assigned station/region to ensure Cabin Maintenance operations and Aircraft Exterior Appearance processes conform to standards
• Collect, investigate, and report Aircraft Appearance Audit non-conformance findings in accordance with established procedures
• Review Audit findings and track statistics for follow up to ensure appropriate corrective actions have been taken and/or to recommend improvements
• Provides subject matter knowledge and support on Aircraft Appearance issues where significant customer impact, workload, and/or workforce decisions are being made Represents the Aircraft appearance team at station and divisional levels on programs and for high impact issues where Aircraft appearance input is required
• Other duties consistent with the general nature and focus of the position and/or the goals and objectives of the department may be assigned

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What's needed to succeed (Minimum Qualifications):

• High School Diploma
• Have knowledge about aircraft configurations, maintenance interior/exterior specifications, methods and procedures.2 years
• Must be very computer literate, competent in Windows, MS office products, knowledge in local and network directories and servers, moving data and file
• Ability to work with and communicate with several different levels of Management
• Ability to travel often as required (20% of the time)
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• BS / College
• Customer service type of experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT