Service Technician

Position Title: El Valle Canteen - Service Technician

Department: Service Department

Supervisor: General Manager or Sales Manager

Supervisees: n/a

FLSA Status: NON-EXEMPT

SUMMARY OF DUTIES:

Service Technician will be responsible for servicing, repairing, installing, removing and relocating El Valle Canteen equipment to maximize customer satisfaction. This role will also maintain and repair all vending, coffee, and refrigeration equipment to maximize customer satisfaction and sales. Perform preventative and quality maintenance checks in addition to maintaining various records and reports.

DUTIES AND RESPONSIBILITIES:

1. Troubleshoot, diagnose and repair equipment in the field.

2. Install, remove, and relocate equipment for installation.

3. Perform daily handheld close out procedures.

4. Daily inspect company vehicle for pre/post maintenance.

5. Ensure appropriate levels of parts inventory and restock as needed.

6. Perform work on equipment in shop and make-ready when needed.

7. Completes service calls.

8. Communicate with General Manager and / or Sales Manager regarding issues.

9. Regular, reliable, predictable attendance.

10. Attend all mandatory meetings.

11. Follows all safety operations, and Company Vehicle and Equipment policies.

12. Performs other functions or duties as directed by management in line with the objectives of Oneta Company.

13. Serve customers (e.g., communication, rapport building, attentiveness to customer needs, etc.)

14. Maintain a clean and orderly environment.

MINIMUM EDUCATION AND EXPERIENCE

· High school diploma or GED equivalent.

· 3 years related experience, preferred.

· Diagnostic/troubleshooting experience preferred.

· HVAC certified a plus.

QUALIFICATIONS

· Must be at least 21 years age.

· Have a highly developed sense of urgency.

· Must have a good driving record.

· Must pass pre-employment physical.

· Must pass pre-employment and random drug screening.

· Must pass criminal background checks.

· Ability to work a flexible schedule including early mornings, and/or weekends/holidays.

· Must be authorized to work in the United States.

KNOWLEDGE, SKILLS AND ABILITIES

· Knowledge of machines and tools, including their designs, uses, repairs and maintenance.

· Basic electrical knowledge.

· Effective oral and written communication skills.

· Ability to and experience in moving large pieces of equipment with mechanical aides.

· Basic math skills.

· Excellent customer service skills.

· Good planning and organizational skills.

· Time and people management skills

· Good attention to detail.

· Ability to build and maintain working relationships with customers.

· Ability to drive company vehicle.

· Ability to resolve issues to customer satisfaction.

· Ability to work safely and efficient around customer’s patrons.

WORKING AND ENVIRONMENT CONDITIONS

· Work generally takes place in at Oneta Company customer accounts which may include working in close, confined spaces and exposure to occasional dust and unpleasant odors.

· Mostly out in the field and in and out of company vehicle.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16