Community Manager

We are looking to hire a dynamic, highly motivated Community Manager to work for our 157-unit multifamily workforce community located in Hilton Head Island, SC. We are seeking someone that will provide extraordinary service to prospects, residents, and visitors. Property Manager-In-Charge (PMIC) license is required.

For more information regarding this community, visit https://www.northpointonjarviscreek.com/

Work schedule: Mon-Fri 8:00am – 5:00pm. (This community is in Lease up, which will require evenings and weekends).

ABOUT ONESTREET RESIDENTIAL

OneStreet Residential is the premier developer/owner/operator of Active Adult & Workforce Housing communities throughout the metro Atlanta market with just over 2,000 units currently in our portfolio and another 700 currently under development. Residents move in because of our beautifully maintained communities and friendly staff. They stay with us because of our experience, knowledge, reputation, and the unparalleled service we deliver.

We offer a comprehensive benefit package to include PTO, Company Paid Holidays, Medical, Dental, Vision, Telemedicine, Wellness program, Life insurance, Voluntary Ancillary Benefits, EAP, 401(K) match, Associate Referral Program, and a Retail Product Discount Program.

Salary is commensurate with experience.

OneStreet Residential is a smoke-free environment in all locations.

Role and Responsibilities:

• Ensure the operation of the community complies with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.
• Oversee the lease process by conducting tours, reviewing and updating the waitlist, approving prospective resident applications and lease renewals per company standards. If applicable, submit applications to Compliance for approval.
• Manage the community to be in compliance with any community program requirements (e.g., Low Income Housing Tax Credit, Bond, HOME, etc.).
• Responsible for data accuracy in the property management and marketing systems.
• Confirm all applicable deposits, rents, other fees, and ancillary revenue are collected and deposited.
• Walk and inspect the community to ensure that the physical aspects of the community, grounds, buildings, and amenities meet established standards for safety, cleanliness, and appearance. Touch clean vacant units.
• Conduct periodic apartment inspections.
• Assist the RSC with completing the monthly resident calendar by inputting and reviewing reoccurring activities.
• Collaborate with the Regional Manager to prepare the budget and manage expenses to align with community goals.
• Assist in managing the client owner relationship by meeting with owners, conducting community tours, providing updates and information about the community performance, and responding to Regional Managers regarding owner requests as needed.
• Promote resident satisfaction and retention by responding to concerns, questions, and requests in a timely manner, and take appropriate action to resolve and address issues.
• Gather information and complete incident reports.
• Participate, collaborate, and manage marketing efforts to increase occupancy. Review marketing efforts to determine effectiveness. Gather, analyze, and interpret current market and economic trends that may impact the community.
• Submit invoices and all other accounting activities for processing to the accounts payable department, and reconcile the company credit card.
• Maintain records on all aspects of management activity and submit reports timely.
• Work with the maintenance team to manage maintenance programs ensuring prompt and courteous response to maintenance requests. Enter, close and follow-up on work orders through to completion.
• Maintain adequate supply of market ready apartments to meet leasing demands, and the community appearance meets or exceeds standards.
• Supervise all on-site staff, including hiring, training, coaching and counseling. Determine and communicate productivity standards to maximize community performance and individual success.
• Provide friendly communication and exceptional service while adhering to Fair Housing guidelines.
• Assist the team with resident functions. This may occasionally include after-hours events, including weekends.
• Assist with additional duties, responsibilities, and projects as requested.

Job Qualifications:

• High school diploma or equivalent (some college preferred)
• Valid driver’s license and automobile insurance. Reliable transportation
• 5 years of residential property management experience
• Property Manager-In-Charge (PMIC) license.
• Strong Leadership and management experience
• Working knowledge of all financial aspects of apartment, build to rent, or residential housing management
• Diverse experience working in multi-family, active adult, and BTR a plus
• Knowledge and understanding of Violence Against Women Act (VAWA)
• Business and financial acumen to manage and control expenses
• Exceptional customer service skills
• Problem solving skills
• Excellent oral and written communication skills
• Ability to manage multiple tasks simultaneously
• Able to take initiative, set priorities and deadlines, respond quickly and work with a high degree of accuracy

Technology experience:

• Property management software experience. (Required)
• RealPage OneSite (New Experience platform)
• Proficient in Microsoft Office Suite

Physical Requirements:

This position generally performs work in a typical office environment. Regularly walk to inspect all inside and outside areas of the community. Perform in an environment prone to high levels of distraction, dealing with a wide variety of challenges, deadlines, and a varied and diverse array of people. Must be able to occasionally lift up to 30 lbs.

We are an Equal Opportunity Employer and participate in E-Verify. A pre-employment background check and drug screen are required.

Pay: From $65,000.00 per year

Application Question(s):

• How many years of experience managing teams?
• Based on experience what is your minimum pay expectation?

Education:

• High school or equivalent (Required)

Experience:

• Property management: 5 years (Required)
• Direct marketing: 1 year (Preferred)

License/Certification:

• Property Manager-In-Charge (PMIC) license (Required)

Location:

• Hilton Head Island, SC 29926 (Preferred)

Ability to Commute:

• Hilton Head Island, SC 29926 (Required)

Work Location: In person

Salary : $65,000