Inside Account Manager -level 1

Description:Answer incoming sales calls, emails, B2 queues and assist with will-call sales as needed.Responsible for complete order management, including expediting and communication with the customer and vendors. Sales order entry and purchasing of customer requirements for specific price lines.Work with the customer planning department for forecasting accuracy.Communicate with the warehouse for expedited deliveries per customers’ requests.Report lost sales.Write credits in a timely manner.Attending product and training sessions.Organize and maintain the product catalog library.Develop superior product knowledge and assist customers with product application.Respond to customer inquiries in a professional manner with fact-based responses, both collaboratively and individually.Other duties and/or projects as assigned.Perform all assigned duties in a professional and ethical manner in accordance with OSS policiesRequirements:Must be a self-starter with the ability to work independently and with little supervision.Must demonstrate good time management skills.Must possess strong planning, organizational, pay attention to detail, and execution skills.Must have the ability to set goals and meet deadlines • Must possess excellent customer service skillsMust demonstrate ownership of assigned responsibilities and ability to get the job done correctly and in a timely manner Must possess a proactive and positive team approach to problem resolution Must have the ability to establish strong working relationships with co-workers, customers, and management Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form Basic computer skills – MS Word, Excel, and Outlook Above average typing skills and 10 key by touch Excellent communication skills Excellent phone etiquette & organization skills

Salary : $62,000 - $93,000