What are the responsibilities and job description for the Practice Supervisor position at OnePeak Medical?
THE ONEPEAK WAY | Grow Gracefully through changing lives rather than simply seeing patients.
MISSION | To provide our patients a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being.
VISION | A healthcare system which believes in, accepts and values all evidence-informed practices and identifies the relationships between health, mind, body and spirit.
Job Summary:
As a LEADER in the OnePeak Medical Team, we are caregivers at heart, whether caring for patients directly or supporting those who do. Every team member contributes to our mission of providing a unique wellness experience that redefines primary care through innovative, integrated health services geared toward optimal health and well-being. You will join a mission-driven company dedicated to innovation, growth, and supporting our frontline caregivers with the best and most up-to-date resources available so they can do what they do best.
THE PRACTICE SUPERVISOR IS A PRACTICE MANAGER IN TRAINING; DUTIES MIRROR THE PRACTICE MANAGER.
Responsibilities:
- Successful management of the day-to-day clinic operations
- Ensure the office is staffed appropriately and providers' schedules are optimized
- Verify that clinic staff & new employees receive the required documents, training, login, onboarding, and a clear understanding of the OnePeak mission, vision, and culture.
- Place high importance on employee retention and engagement through constant focus on staff development through continuous coaching, delegating, embracing change, adapting to cultural differences, relationship building, and always promoting the OnePeak culture.
- Ensure Medical Assistants and Front Desk complete all tasks before leaving for the day. If they cannot complete tasks for some reason, enlist help or assistance to complete them.
- Address and resolve staff issues, conflicts, or concerns in a timely and efficient manner
- Keep in constant communication with staff members and providers to see how they are doing/if you can help/address questions/concerns.
- Provide backup and support to front and back offices as needed
- Handle communication regarding billing and scheduling errors
- Review providers’ schedules for current and next week to ensure all spots are being filled
- Make sure the front desk is maintaining a waitlist for any providers booked out two weeks or more
- Manage overtime, timecards, time out, and time off requests of staff in your clinic
- Ensure all staff receive appropriate breaks, time out, etc
- Ensure no staff members have unapproved overtime (this may require you to step in and cover for staff that are in OT)
- Review inventory and verify that the office is stocked with supplies needed for all upcoming appointments
- Perform all duties and responsibilities in EHR/EPM following standardized protocols
- Send weekly marketing content to the marketing department
- Send weekly updates to the operations and facilities teams
- Maintain the office space/facility as needed
- Address any patient complaints in a timely, professional manner
- Coordinate with the operations team and upper administration to carry out our strategic vision
- Ensure that Nutrition & Fitness staff and Medical Assistants are prepping charts one day in advance
- Monitor faxes/documents and assist when able
- Other administrative tasks and duties assigned