Fresh Assistant Manager

Starting Wage: $17.00-$19.00/hr

Status: Full-Time (primarily daytime shifts, including some weekends).

POSITION SUMMARY:

The Fresh Assistant Manager works in conjunction with the Fresh Manager to direct and manage tasks for the Fresh department (produce, meat and cheese). The Fresh Assistant Manager position has the responsibility of learning and performing enhanced duties in the Fresh department such as buying, stocking, department maintenance, training, and other duties - all as instructed by the Fresh Manager and/or General Manager. This position requires the ability to problem solve and work independently. All OCC staff are responsible to provide welcoming, friendly, helpful, and non-judgmental customer service to all shoppers and co-workers in accordance with our organizational goals and programs.

DUTIES AND RESPONSIBILITIES:

Customer Service

• Maintains familiarity with all areas of the store to best assist customers and staff.
• Upholds the Code of Conduct
• Always use S.E.T. (Smile, Engage and Thank You) in all customer interactions.
• Become familiar with the Co-op mission, Ends, and policies to answer customer questions. Refer unresolved questions or problems to appropriate staff.

Leadership Responsibilities

• Models supportive and participative leadership; promotes empowerment.
• Adheres to the Code of Conduct.
• Assists with the growth of the Co-op by suggesting improvements to processes and SOP's, and always learning.
• Attend meetings and participate in discussion, research, and decision-making on behalf of the overall store.
• Utilize Paychex conversations to document staff training, coaching, and policy violations.
• Recognizes co-workers when they do exceptional work by issuing shout-outs.
• Assist in the training of department staff on regular duties, safety, customer service, store policies and procedures, and Owner relations.

DEPARTMENT OPERATIONS:

Store

• Understand and perform all aspects of Fresh Stocker and Fresh Stocker 2 roles as well as a basic understanding of Front End Cashier, Center Store Stocker, Center Store Stocker 2, and Wellness Stocker 2 roles.
• Always stock product - timely, accurately, rotated, and attractive.
• Can problem solve register issues utilizing Gravity and CoPOS customer service.
• Provide supervisory oversight and assistance to staff.
• Ensure signage is correct, attractive, and informative.
• Ensure that department areas (aisles, shelves, bins, and storage areas) are kept in clean and orderly condition.
• Place orders for various vendors as directed by the Fresh Manager.
• Follow established procedures for receiving, credits, and invoice coding.
• Assist in maintaining appropriate shrink policies.
• Perform opening and/or closing duties.
• Monitor sales per labor hours and shorten shifts if necessary.
• Use equipment safely. Monitor cooler and freezer temperatures. Advise appropriate parties of equipment problems.
• Correct price discrepancies according to established policies.
• Understand record keeping in the POS system.
• Maintain basic operations of the department in the absence of the manager.
• Perform other duties as assigned by the Fresh Manager, Operations Manager, and/or General Manager.
• Assist in quarterly inventory counts.

Asset Control

• Fully understand all Oneota programs, including Double up Food Bucks, Round Up at the Register, Owner Appreciation sales, Co op Deals, Co op Basics, and Oneota Sales.
• Makes change for registers from cash box.
• Understands Front End opening and closing store procedures.
• Responsible for securing all doors at close.

GENERAL PRACTICES:

• Excellent oral and written communication skills, including verbal and written instructions.
• Ability to maintain the vision of the “big picture” for the organization while simultaneously attending to details.
• Must be able to work with minimal supervision but possess excellent team skills.
• Demonstrated ability to carry out projects involving multiple priorities and tasks.
• Willingness and ability to grow to meet the changing requirements of the job.
• Stay current on global trends and changes that affect the natural foods industry.
• Understand the cooperative principles and business model.
• Respond to challenging situations in a positive and professional manner
• Demonstrate regular, predictable work attendance and communicate to the supervisor and/or GM any work schedule changes
• Demonstrate a willingness and ability to cooperate and communicate with co-workers and/or outside contacts in a timely and appropriate manner.