What are the responsibilities and job description for the Call Escalation Specialist position at OneMain General Services Corporation?
The Escalation Call Specialist will be responsible for servicing clients with past due account status issues. In the Role Negotiate with authorized third parties and customers via telephone regarding past due accounts Investigating, researching & tracking consumer information - Negotiate payments & settlements on customer accounts Qualifying consumers for payment plans by gathering full and complete information Maintaining compliance with FDCPA and state regulations Monitor delinquent accounts for status updates and follow up with consumers and authorized third parties if needed. Using online tools to research information on accounts Taking inbound calls from customers and third parties regarding the status of an active or inactive account Maintaining account documentation and follow up as necessary Provide outstanding customer service to customers, 3rd parties, and OneMain employees Prioritizing assigned work to align with business and company needs Requirements High School Diploma or GED Collection experience preferred but will train highly motivated individual with sales experience Strong phone, communication and negotiation skills Ability to work well under pressure and meet goals in a fast-paced environment Quick thinker with creative research skills Proficiency with Internet and basic MS Office applications Ability to maintain confidentiality with sensitive information Location: Fort Mill, SC Who we Are OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: Health and wellbeing options for team members and their dependents Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Continuing education Bonus eligible Paid time off Paid volunteer time And more OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law. OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be - in person, by phone and online. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
