What are the responsibilities and job description for the Program Manager position at OneMain Financial?
We are seeking a dynamic Program Manager to lead, design, and manage training programs across our organization. This role combines strategic program management with hands-on training expertise, supporting business goals, key business drivers of lending, collections and optional products. The ideal candidate will demonstrate expertise in the sales process and excel at partnering with field teams to deliver impactful training that drives performance and strengthens key business metrics.
In the Role
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Benefits
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
In the Role
- Launch and oversee learning programs that support all key business drivers: secured lending, new money, optional products, delinquency, and people.
- Manage all aspects of field training for the key drivers, updates, and delivery across multiple channels (branch visits, virtual sessions, meetings).
- Oversee day-to-day program tasks, milestones, and special projects.
- Continuously assess and improve training programs for effectiveness and compliance.
- Deliver instructor-led sessions (live and virtual) and facilitate large group discussions.
- Develop and distribute communications related to all key drivers, initiatives and training.
- Serve as the primary contact for assigned regions and program activities, updates, and issue resolution.
- Build strong relationships with field leaders, management, and team members.
- Collaborate with instructional design teams to create learner-centered, blended programs using emerging technologies.
- Conduct annual reviews and updates of training materials.
- Advise on new product development and training needs based on data analysis.
- Monitor and analyze key metrics for product sales, distribution, and training effectiveness.
- Develop targets and metrics to measure program success and report them to leadership.
- Partner with Compliance and Audit teams to ensure adherence to sales policies and procedures.
- Maintain necessary insurance licenses and support insurance companies/agencies.
- Provide subject matter expertise and respond to network inquiries or complaints.
- HS Diploma or GED equivalent.
- Ability to obtain insurance licensing within 6 months of start date.
- 3 years of experience in Financial Services.
- Proficiency with Field Reporting, Microsoft PowerPoint, Excel, Word, and Power BI.
- Deep understanding of branch business practices and ability to apply insights to training outcomes.
- Ability to travel up to 25% including overnight on occasion.
- Associate degree or equivalent business experience.
- Strong project management and organizational skills; able to manage multiple priorities.
- Experience with virtual and in-person training tools and technologies.
- Excellent verbal and written communication; comfortable presenting to large groups.
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Benefits
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
- Health and wellbeing options for team members and their dependents
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Continuing education
- Bonus eligible
- Paid time off
- Paid volunteer time
- And more