Program Manager - Training

We are seeking a dynamic Program Manager to lead, design, and manage training programs across our organization. This role combines strategic program management with hands-on training expertise, supporting business goals, key business drivers, compliance, and product distribution. The ideal candidate will collaborate with field teams, business units, and learning departments to deliver impactful training and improve the key drivers.

In the Role

• Launch and oversee learning programs that support all key business drivers: secured lending, new money, optional products, delinquency, and people.
• Manage all aspects of field training for the key drivers, updates, and delivery across multiple channels (branch visits, virtual sessions, meetings).
• Oversee day-to-day program tasks, milestones, and special projects.
• Continuously assess and improve training programs for effectiveness and compliance.
• Deliver instructor-led sessions (live and virtual) and facilitate large group discussions.
• Develop and distribute communications related to all key drivers, initiatives and training.
• Serve as the primary contact for assigned regions and program activities, updates, and issue resolution.
• Build strong relationships with field leaders, management, and team members.
• Collaborate with instructional design teams to create learner-centered, blended programs using emerging technologies.
• Conduct annual reviews and updates of training materials.
• Advise on new product development and training needs based on data analysis.
• Monitor and analyze key metrics for product sales, distribution, and training effectiveness.
• Develop targets and metrics to measure program success and report them to leadership.
• Partner with Compliance and Audit teams to ensure adherence to sales policies and procedures.
• Maintain necessary insurance licenses and support insurance companies/agencies.
• Provide subject matter expertise and respond to network inquiries or complaints.
  
  

Requirements

• HS Diploma or GED equivalent.
• Ability to obtain insurance licensing within 6 months of start date.
• 3 years of experience in Financial Services.
• Proficiency with Field Reporting, Microsoft PowerPoint, Excel, Word, and Power BI.
• Deep understanding of branch business practices and ability to apply insights to training outcomes.
• Ability to travel up to 25% including overnight on occasion.
  
  

Preferred

• Associate degree or equivalent business experience.
• Experience with virtual and in-person training tools and technologies.
• Excellent verbal and written communication; comfortable presenting to large groups.
  
  

Location: Evansville, IN; Tempe, AZ; or Fort Mill, SC - Hybrid