What are the responsibilities and job description for the Operations Training Program Manager position at OneMain Financial?
We are seeking a dynamic Program Manager to lead, design, and manage training programs across our organization. This role combines strategic program management with hands-on training expertise, supporting business goals, key business drivers, compliance, and product distribution. The ideal candidate will collaborate with field teams, business units, and learning departments to deliver impactful training and improve the key drivers.
In the Role
Launch and oversee learning programs that support all key business drivers: secured lending, new money, optional products, delinquency, and people.
Manage all aspects of field training for the key drivers, updates, and delivery across multiple channels (branch visits, virtual sessions, meetings).
Oversee day-to-day program tasks, milestones, and special projects.
Continuously assess and improve training programs for effectiveness and compliance.
Deliver instructor-led sessions (live and virtual) and facilitate large group discussions.
Develop and distribute communications related to all key drivers, initiatives and training.
Serve as the primary contact for assigned regions and program activities, updates, and issue resolution.
Build strong relationships with field leaders, management, and team members.
Collaborate with instructional design teams to create learner-centered, blended programs using emerging technologies.
Conduct annual reviews and updates of training materials.
Advise on new product development and training needs based on data analysis.
Monitor and analyze key metrics for product sales, distribution, and training effectiveness.
Develop targets and metrics to measure program success and report them to leadership.
Partner with Compliance and Audit teams to ensure adherence to sales policies and procedures.
Maintain necessary insurance licenses and support insurance companies/agencies.
Provide subject matter expertise and respond to network inquiries or complaints.
Requirements
HS Diploma or GED equivalent.
Ability to obtain insurance licensing within 6 months of start date.
3 years of experience in Financial Services.
Proficiency with Field Reporting, Microsoft PowerPoint, Excel, Word, and Power BI.
Deep understanding of branch business practices and ability to apply insights to training outcomes.
Ability to travel up to 25% including overnight on occasion.
Preferred
Associate degree or equivalent business experience.
Experience with virtual and in-person training tools and technologies.
Excellent verbal and written communication; comfortable presenting to large groups.
Location: Evansville, IN; Tempe, AZ; London, KY; Irving, TX; Fort Worth, TX; or Fort Mill, SC - Hybrid
Who We Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days’ vacation per year, prorated based on start date)
- Paid sick leave as determined by state or local ordinance (prorated based on start date)
- 11 Paid holidays (4 floating holidays, prorated based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.