Manager, Operational Risk & Governance – Credit Card

The Brightway Credit Card team is looking for a Manager, Operational Risk & Governance – Credit Card to strengthen our operational risk framework, drive issue resolution, and support audit and regulatory activities across a fast‑growing product. This role partners closely with business, operations, compliance, and technology teams to ensure a strong control environment and seamless execution during high‑visibility events.

If you’re highly organized, influential, and energized by solving complex problems across multiple business units, this is a great opportunity to make a meaningful impact.

What You’ll Do

• Lead issue and incident management: Track, analyze, and support the resolution of operational issues, ensuring timely escalation and closure.
• Drive remediation and reporting: Build remediation plans, executive reports, and documentation for senior leadership and key stakeholders.
• Strengthen governance: Support the development and enhancement of policies, procedures, and control frameworks across card operations.
• Create executive‑ready materials: Develop presentations, monthly business reviews, and other strategic communications.
• Support audits and exams: Coordinate exam activities, compile requested data, validate responses, and track progress through completion.
  
  

What You Bring

• Bachelor’s degree
• 3 years in corporate governance, internal audit, or risk‑focused roles
• Strong understanding of regulatory relations and risk governance processes
• Experience with controls, operational risk, regulatory, or quality assurance work
• Excellent communication, facilitation, and stakeholder‑management skills
• Data‑driven approach to solving ambiguous or unstructured problems
• Ability to manage multiple priorities and deliver under tight deadlines
• Proven ability to influence and collaborate across diverse teams, including senior leaders
• Strong attention to detail and analytical mindset
• Proficiency with Microsoft Office tools
  
  

Preferred Qualifications

• Experience in credit card or financial services
• Familiarity with risk and control tools such as Archer, Pulse, and Tableau
  
  

Location: Charlotte, NC; Wilmington, DE hybrid schedule

Who We Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Benefits

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)
  
  

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