What are the responsibilities and job description for the Loan Sales Specialist position at OneMain Financial?
Empowering Customers, One Loan at a Time
At OneMain Financial, our Loan Sales Specialists take pride in listening to customers' needs and providing access to fast, affordable financing for life's expenses.
In This Role
- Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
- Exceed customer expectations through ease, empathy, and encouragement, delivering results related to individual and branch goals.
- Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
- Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
- Engage with customers and other departments through multiple technological channels, including phone, email, chat, and our in-house systems.
- Exhibit passion for achievement, bringing an internal drive to succeed and goal-oriented attitude.
- Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms, and their options.
Requirements
- High School Diploma or GED.
Preferred
- Sales, Collections, or Customer Service experience.
Location
On-site.
About Us
We're committed to helping hardworking Americans improve their financial well-being. With over 1,300 community branches across the U.S., we help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures, and extending household budgets.
We meet customers where they want to be – in person, by phone, and online. At every level, we're dedicated to an inclusive culture, career development, and impacting the communities where we live and work.
