What are the responsibilities and job description for the HR Service Center Representative position at OneMain Financial?
HR Service Center Representative
The HR Service Center Representative provides centralized human resource services and responses supporting all HR functions for team members, candidates as well as external customers.
In the Role
Follows established standards and procedures for handling inquiries, transactions and administration of human resource matters and programs to ensure efficient resolution.
Provides assistance navigating internal resources on self-service and HR technology tools.
Coordinates service and resolution with various HR functions and escalated matters as necessary.
Performs administrative/operational/customer support duties requiring independent initiative and judgment through various delivery channels such as telephone, e-mail, and electronic delivery systems.
Effectively communicate with strong written and verbal skills
Demonstrate active listening and remain professional during stressful interactions
Work simultaneously in various HR systems
Engage with others in a positive manner.
Requirements
High School Diploma / GED
4 years of experience in Human Resources or related area or 2 years of experience with a related degree
Demonstrated ability to provide excellent customer service while multitasking
Multi- task with attention to detail
Preferred:
Experience using web-based call center or human resource management systems such as Workday and ServiceNow preferred
Inbound call center experience a plus
Working towards a degree in Human Resources or related area preferred
Location Evansville, IN
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options for team members and their dependents
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Continuing education
Bonus eligible
Paid time off
Paid volunteer time
And more