Collections Workflow Analyst

We are seeking a Collections Workflow Analyst to join our team. This role will be responsible for creating efficiencies and streamlining our collections workflow process. In this rewarding role, you will work with leaders throughout OneMain to create a uniform and consistent approach to workflow assignments to allow for a more efficient process.

In the Role

• Manage workflow for all manual calling effort including Next Best Action and hitlists. Ensure consistent adoption across all of collections including Card, Auto (Direct and Indirect), and Core (PL and Hard Secured).
• Manage workflow for SMS hitlists.
• Partner with call delivery team to maximize appropriate time in manual vs. dialer activities.
• Partner with Business Performance Management Team as a capacity/reporting resource and Training for rolling out policy updates and job aids.
• Identify and resolve inefficiencies and bottlenecks in existing business processes.
• Coordinate with legal, policy and compliance, credit risk, sales and other business areas to maintain compliance with regulations and overall credit risk strategy.
• Maintain perspective of current and future technical innovations being developed for use in the process design and asset recovery fields.
• Ensure compliance monitoring and internal controls are in place, including processes for management of operational risk, in accordance with company and regulatory standards.
  
  

Requirements

• HS Diploma or GED
• Five years experience in a high-volume Collections environment
  
  

Preferred

• Bachelors Degree
• Knowledge or exposure to process design and engineering analysis and collections strategies.
• Language skills in Spanish highly desired
  
  

Location: Wilmington, DE or Fort Mill, SC - Hybrid

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Benefits

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)