What are the responsibilities and job description for the Collections Strategy Manager - Auto position at OneMain Financial?
OneMain Financial is seeking a experienced Collections Strategy Manager to drive transformation and integration initiatives within our Auto Product Team.
The Collections Strategy Manager is responsible for planning, evaluating and continuously improving all aspects of the loss mitigation process, including the development, implementation and administration of strategies to maximize loan profitability.
This role partners broadly within the OneMain Auto Product servicing lane to develop efficiencies and ensure consistent customer experience.
In the Role
Who We Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Benefits
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
The Collections Strategy Manager is responsible for planning, evaluating and continuously improving all aspects of the loss mitigation process, including the development, implementation and administration of strategies to maximize loan profitability.
This role partners broadly within the OneMain Auto Product servicing lane to develop efficiencies and ensure consistent customer experience.
In the Role
- Planning, developing, communicating, implementing and assessing strategic initiatives in the following areas: collections, skip tracing, repossession, and account reinstatement.
- Ensures work completed is within compliance adherence for line of business and acts as primary line of defense for policy exceptions.
- Improves processes leading to material increases in profitability, while serving as second line of defense for operational escalations and approval processes.
- Maximizes enterprise values via process improvement, systematic tool development and analytical design of experiments.
- Supports large scale project delivery by working with leadership and internal support teams to ensure completion of project tasks.
- Collaborates with Analytics to design and analyze key performance indicators that develop business insights and areas of opportunity.
- HS Diploma or GED
- 7 years of auto operations experience.
- 5 years of experience leading large cross function teams within consumer finance, auto lending, or related field.
- Strong technical, interpersonal, and management skills.
- Willingness to set and maintain high standards of performance.
- Proven history of process improvement leading to material increases in profitability.
- Strong initiative, drive, and strategic planning skills.
Who We Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Benefits
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
- Health and wellbeing options for team members and their dependents
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Continuing education
- Bonus eligible
- Paid time off
- Paid volunteer time
- And more