Bankruptcy Specialist Lead

As a OneMain Bankruptcy Specialist Lead you will be involved in the provision of quality service to customers and merchants. This position fields inbound calls and works to provide a satisfactory resolution based on approved strategies. Fact-finding analytical activities are required.

In the Role

• Handle incoming calls from branch personnel, customers, and external vendors to resolve inquiries
• Handle Trustee remittances, including balance procedures
• Process bankruptcy notices, discharges, dismissals, reaffirmations and/or file proof of claims
• Process the following: Incoming / returned mail
• Document requests
• Settled / paid accounts and credit balance reimbursements
• Manual letter requests with appropriate enclosures
• Complete invoice requests File reports and other internal documents
• Perform preliminary research on unidentified payments
• Uses independent judgment to make surface decisions and resolve some situations
• Analyzes customer and branch needs/requests and makes a determination as to the best method of resolving those issues
• Provides analysis on unidentified payments, misapplied payments, as well as system rejects
• Will communicate with customers, OneMain Team Members (branch, central servicing, headquarters), vendors, credit reporting agencies, attorneys and banking institutions
• Effectively navigate systems & accurately document accounts
• Research & resolve inquiries from internal/external customer or authorized third party
• Process accounts requiring special handling

Requirements

• High School Diploma/ GED.

Preferred:

• Associate Degree is preferred
• 2 years of call center or administrative experience
• 1 year of bankruptcy experience or equivalent knowledge of 11 U.S.C. Bankruptcy Code

Location: Evansville, IN

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time
• And more

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.