What are the responsibilities and job description for the Account Resolution Specialist position at OneMain Financial?
The Account Resolution Specialist contacts delinquent, charged-off customers to arrange for repayment or settlement of account balances. Primary responsibility is collecting on various loan types.
In the Role
- Initiate contact with customers via telephone regarding charge off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures
- Negotiate with customers to resolve accounts.
- Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts
- Meet departmental call and QA standards
- Work in a goal-oriented environment to meet production indicators.
- Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
Requirements
- Education - High School diploma or GED
- An in-depth understanding of collections and negotiation skills
- Strong negotiation skills to resolve escalated calls
- A high degree of self-management to successfully prioritize workday
- Excellent communication, persuasion and problem-solving skills
- Ability to maintain confidentiality and sensitive information
Preferred
- Collections / Call Center experience strongly preferred
- Sales experience is desirable
Location: Evansville, IN – In Office
Business hours are Monday through Thursday 7A-7PM. Friday 7AM-5PM, and Saturdays (closed first Saturday of the month) 8AM-12PM.
Schedule requirements are 1 night a week until 7PM, 1 Friday a month until 5PM, 1 Saturday a month 8-12, and a flexible schedule thereafter
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days’ vacation per year, prorated based on start date)
- Paid sick leave as determined by state or local ordinance (prorated based on start date)
- 11 Paid holidays (4 floating holidays, prorated based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)