Medical Office Assistant (Urgent Care)

Oneida Health is currently looking for a full-time Medical Office Assistant for our Quick Care office in Oneida. This position is designed to be both clinical and administrative and reports to the Practice Manager. The ideal candidate will be able to work both independently and as part of a team while providing a high level of customer service. Medical experience is a plus, but not required.

Come for the Salary, Stay for the Benefits:

We provide competitive pay and value experience. Employees enjoy free parking and the office is centrally located in Oneida next to shopping, food services, and entertainment. The following are just some of our best employee benefits:

• Free Parking
• Employee Gym
• Generous Paid Time Off accruing day one
• 403 (b) matching up to 6%
• No Deductible Health Insurance, Flex Spending, Vision, Dental, Disability, and Life
• Generous Tuition Reimbursement

What You’ll be Great At:

• Rooms patients, obtains and documents chief compliant, vital signs, height, weight, and allergies.  Records/reconciles medications including OTC drugs.   Records smoking status. Identifies barriers to medication adherence and barriers to meeting treatment goals.
• Assists provider (MD, PA, and NP) with procedures and examinations. Ensures appropriate documents are signed by all parties.
• Attends to needs of patients and visitors.
• Reassures patients and answer questions as necessary.  Provides patient education and self-management tools. Provides information to patients on medications and collaborates with patient for treatment goals.
• Performs treatments and procedures as directed, which are within the individual’s scope and training including EKG, POC testing, phlebotomy, tympanometry, etc.  Responsibilities do not include handling of medication not limited to medication administration.
• Assures patients are seen in an orderly and fair manner, and that delays and waiting times are communicated to other members of the team.  Performs pre-visit planning.
• Maintains medical record including ensuring all related reports, labs and information is filed/scanned and available in patients’ medical records prior to their appointment.  For assigned patient panel, assists with coordinating care by tracking overdue labs and imaging, flags abnormal results to the attention of the MD, notifies patients of normal and abnormal test results, under the direction of the physician and follows up on Newborn Screens. 
• For assigned patient panel, identifies patients with ED or Hospital admission, obtains discharge summary and contacts patients for follow up care.
• Assists with routine equipment checks and stocks supplies in all exam and treatment rooms. Places orders as necessary from Central Supply and Pharmacy.  Participates in routine exam room cleaning.
• Facilitates and executes physician orders in conjunction with patient needs and insurance requirements, scheduling exams and tests as appropriate and preparing necessary prescriptions and/or instructions for use by other allied health professionals in a timely manner.
• Answer telephones and transfer sick calls or requests for prescription refills to the nurse assigned to the patient’s team or to the Telephone Nurse, as the situation warrants.
• Coordinates and schedules referrals/surgeries with other physician specialists as well as Imaging, labs and other medical tests.  Ensures appropriate follow-up is arranged for patients.  Assists with monitoring referral return information.  Prepares and sends referrals with CCD and asks patients about self referrals.
• When necessary, performs administrative duties and discusses insurance claims with insurance companies in an effort pre-certify and/or meet pre-authorization restrictions.
• In the event of an anaphylactic reaction or Code Blue is able to assist provider (MD, PA, or NP) with resuscitation and CPR if needed.  Ensures Code procedure is followed and documented appropriately.
• Participates actively in quality improvement activities at practice.
• Attends and participates in staff meetings.
• Communicates effectively throughout the day with other Team members to ensure smooth workflow and to coordinate activities so patient needs are met.

Why We’re The Right Fit For You:

Why are we so incredible, you ask? Here are just a few reasons why we think you would love it at Oneida Health:

• We care about our people. Our employees are our #1 asset and we will always invest in their growth.
• We offer multiple pathways to success through continued education and department promotion.
• Your safety matters too. Providing safe work environments is always our approach.
• With our technology investment strategy, we put the most advanced technology in the palm of your hand. Allowing you to do what you do best.
• We’re neat freaks. Oneida Health is consistently ranked among the top hospitals both regionally and nationally for safety and cleanliness.
• We respect and encourage work-life balance.

Your Essential Qualifications:

• Education:
  • High School Diploma or equivalent (Required)
• Certifications:
  • Certified Medical Assistant (Preferred)
• Experience:
  • Medical Office: 1 year (Preferred)
  • Computer Skills: 1 year (Preferred)

Salary : $17 - $22