What are the responsibilities and job description for the Technical Support Specialist I or II (DOE) position at OneAZ Credit Union?
Join Us in Making an Impact
At OneAZ Credit Union, our success is measured only by yours. We're here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters-you've found it!
Who You Are
You're impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let's build something great together.
What You'll Do
This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027
Installs, modifies, and repairs computer hardware and software systems. Analyzes system performance and troubleshoots issues. Provides technical assistance and training to system users.
- Analyzes end user needs and orders.
- Installs and readies hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
- Loads software such as operating systems, office, and operations software onto computers.
- Responds to inquiries on systems operations, diagnosing and addressing system hardware, software, and operator issues.
- Provides updates, status, and completion information to management, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
- Instructs users in use of equipment, software, and related material.
- Enters commands and observes system functions to verify correct system operation.
- Monitors and maintains anti-virus programs to ensure desktop computer systems integrity.
- Adds, deletes, and modifies associates' profiles and system permissions as required on network servers and applications.
- Coordinates activities with network services or other information systems groups.
- Maintains software licensing records and hardware inventory to ensure effective operations and compliance.
- Escalates major system problems to computer operations, engineering, or application support.
- Performs basic telephone maintenance.
- Performs other duties as assigned.
What You Bring
- High school diploma.
- Bachelor's degree preferred, or completion of related coursework/certification.
- 3-5 years help desk/computer desktop troubleshooting experience, or equivalent combination of education and experience.
- Experience in computer operating systems, desktop application software and computer hardware.
- Travel may be required for implementing, delivering, and repairing equipment to company locations.
- A passion for people, innovation, and growth.
Not sure if you meet every requirement? That's okay. We believe great talent comes from all backgrounds and experiences. At OneAZ, we value potential, passion, and purpose. If you're excited about this opportunity and believe in our mission, we encourage you to join our Talent Community
Compensation & Benefits
- Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
- Low-cost Medical, Dental & Vision plans
- Paid childcare assistance
- Award-winning 401K
- Gym fee reimbursement
- Tuition Reimbursement
- Student loan repayment
- ...and much more. Explore all the details in our comprehensive Benefits Booklet
- Target hiring range $68K-$82K (Depending on experience and prior to any incentives this position is eligible for)
Why Join OneAZ?
At OneAZ, we're not just a credit union; we're a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers.
We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you'll be part of a team committed to exceeding expectations and redefining what's possible.
Additional Notes:
Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.
OneAZ Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OneAZ Credit Union complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. OneAZ Credit Union expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OneAZ Credit Union’s employees to perform their job duties may result in discipline up to and including discharge.
Salary : $68,000 - $82,000
