Partner Success Manager Lead

Department: Partner Success

Location: Portland Metro

Compensation: $90,000 - $95,000 / year

Description

About OneApp:

OneApp is a mission-driven company that increases access to rental housing by removing financial and systemic barriers for renters while reducing risk for property managers. We're building market-based solutions to unlock housing opportunities at scale, with a bold 10-year goal to help 1 million people gain access to housing.

Role Overview:


As a Partner Success Manager Lead, you will be leading a pod of Partner Success Managers while playing a critical role in scaling our partner success function and ensuring the successful adoption and ongoing engagement of property management companies with our platform. This position requires a blend of people leadership, strategic planning, operational excellence, and analytical skills to support and grow our partner base. We are looking for a motivated leader who will champion our property management partners internally, develop their team members, and bring invaluable insights to help us grow and scale our partner ecosystem.

Details:

• Job Title: Partner Success Manager Lead
• Location: Remote - Portland Metro
• Salary: $90,000-$95,000, with variable annual bonus of up to $15,000 paid quarterly
• Reports to: VP of Partner Success
• Work Hours: Full Time, Hours Monday-Friday 9:00am-5:00pm (your local time)
  
  

Key Responsibilities

• Team Leadership & Development: Lead, mentor, and develop a pod of 4-6 Partner Success Managers. Conduct regular 1:1s, performance reviews, and career development planning. Partner with the VP of Partner Success to recruit, onboard and train new team members as we scale.
• Strategic Customer (Partner) Success: Develop and implement scalable partner success strategies, playbooks, and processes to maximize partner adoption, engagement, and retention across your team's portfolio.
• Partner Portfolio Oversight: Provide strategic guidance and support for your team's portfolio of property management company partners (PMCs). Escalate and resolve complex partner issues while ensuring consistent delivery of exceptional partner experiences.
• Cross-Functional Collaboration: Partner with Sales, CX, Customer Service, Product, and Marketing teams to optimize the partner lifecycle. Lead strategic partner business reviews and contribute to company-wide initiatives that impact partner success.
• Performance Management & Analytics: Establish KPIs and success metrics for your team. Use data and analytics to drive decision-making, identify trends, and implement process improvements that scale partner success across the organization.
• Partner Growth Strategy: Work with your team and sales leadership to identify and execute expansion opportunities within existing partner accounts, ensuring alignment on growth strategies and execution.
  
  
  
  

Qualifications & Criteria

• 5 years experience in partnerships, customer success, or account management roles working in SaaS.
• 2 years of people management experience with a track record of building and developing high-performing teams.
• Experience scaling customer or partner success functions and implementing scalable processes.
• Exceptional communication, presentation, and leadership skills.
• Strong analytical and strategic problem-solving abilities.
• A track record of improving team performance, customer/partner engagement, and satisfaction metrics.
• Proficiency in CRM software and leveraging data to drive team performance and decision-making.
• Experience with upsell/cross-sell strategies and revenue growth preferred.
• Prior experience working with property management and multifamily is a plus, but not required.
• Alignment with OneApp's core values:
  • Tenacious
  • Hungry
  • Compassionate
  • Humbly Confident
    
    
    

Benefits

• This is a full-time position
• Salary: $90,000-$95,000, with variable annual bonus of up to $15,000 paid quarterly
• Medical, Dental and Vision Benefits
• 401K Plan
• Unlimited PTO