Operations Director

Description

Responsible for operational oversight of all One80 Place facilities and IT systems. The position will directly supervise employees and contractors in engineering, construction, housekeeping, IT, and landscaping. Supervisory responsibilities include personnel management; planning, assigning, and directing work; project management; ensuring a seamless client experience with the physical facility while staying on campus. Proactively seeks to improve facilities and work environment for the organization. Maintains and contributes to a positive work culture through leadership on the Management Team. 

Requirements

Specific Requirements:

1. Operations supervisory experience in a hotel environment, group home setting, and/or hospital setting. Educational degree or equivalent from an institute of higher learning and four to six year’s related experience and/or training; or equivalent combination of education and experience. 

2. Experience in customer-service oriented field. Ability to work in a challenging environment and to respond calmly and effectively in a crisis situation.

3. Ability to motivate, manage and develop staff. 

4. Must be solution-oriented/purposeful/initiative-taking. 

5. Experience developing and implementing safety, sanitation and security processes and procedures. Collaborates with Chief Engineer, housekeeping, laundry, landscaping, maintenance department, and outside IT vendor to address and rectify situations in a timely manner.

6. Be able to read and interpret construction and technical documents, operating and maintenance instructions, safety rules, and procedure manuals. 

7. Be able to communicate effectively through written routine reports and correspondence as well as to speak effectively before managers, employees, clients, donors, volunteers, Board Members and the general public. 

8. Be able to calculate figures and amounts such as proportions, percentages, area, circumference, and volume; and to apply concepts of basic algebra and geometry. Must be able to define problems, collect data and report on findings, establish facts, and draw valid conclusions as well as solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Also able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

SPECIFIC DUTIES:

1. Provides exceptional service to clients and internal customers (employees). 

2. Directs and inspects routine maintenance, housekeeping, and landscaping throughout property.

3. Coordinates and inspects routine maintenance, housekeeping, and landscaping with landlords at off-site offices (Fairfield – West Ashley and Landmark – Columbia, SC). 

4. Oversees it@one80place.org and repairs@one80place.org e-mail, repair tracking and follow up and/or identifies appropriate repair tracking and follow-up process e.g. software, spreadsheet.

5. Maintains various inventories and orders as needed (shelter supplies, parts, chemicals, equipment, etc.). Ensure necessary supplies are available. 

6. Knowledgeable in various operating systems (security, HVAC, keys, cameras, alarms, etc.). 

7. Establish working relationships with existing contractors and sub-contractors. Secure new contractors as needed.

8. Develops, meets, and reforecasts facilities budget(s) as needed. 

9. Collaborates with the Chief Engineer and Food Rescue truck operator to ensure the Food Rescue truck is in good working condition and receive regular maintenance and repairs.

10. Maintain an updated inventory system for all properties. 

11. Weekly walk-through inspections of the property. Quarterly walk through of property with Chief Operating Officer. 

12. Collaborates with the Chief Engineer to ensure proper ongoing maintenance is performed and tracked. Collaborates with Chief Engineer in diagnosing malfunctions in machinery and equipment as needed.

13. Keeps Chief Operating Officer promptly and fully informed on all problems or unusual matters of significance. 

14. Enforce OSHA, federal, state and local safety regulations including PPE. Maintain clean and safe environment internally and externally. Maintain clean and safe work area and equipment. 

15. Ensure positive outcomes for DHEC, OSHA, Veterans Administration, Council on Accreditation, and other regulatory inspections across all aspects of facilities. 

16. Recommend measures to improve work methods, equipment performance, and quality of product. Suggest changes in working conditions and use of equipment to increase efficiency and safety of building, department, and/or Operations Team. 

17. Estimate labor requirements and establish work procedures to meet completion schedules.

18. Research warranty and information on unfamiliar equipment before attempting repairs. Confers with other department heads to coordinate activities of individual departments. 

19. Establish training manuals, checklists, systems, etc. as needed. 

20. Develop an understanding of various departments and how facilities affect their role in the organization. 

21. On-call and other project responsibilities as needed.