Compassionate Customer Service & NEMT Dispatch Reps!

Why Join Our Team?

• Impactful Work: You are the crucial link ensuring seniors, veterans, and patients get to their life-saving medical appointments on time.
• Positive Culture: Work in a supportive, fast-paced environment where your problem-solving skills are celebrated.
• Comprehensive Training: We fully train you on our specialized NEMT dispatch software, scheduling protocols, and industry standards.

What You Will Do

• Answer inbound calls from patients, medical facilities, and insurance providers to book transport.
• Schedule, route, and dispatch drivers efficiently using our specialized software.
• Provide compassionate, patient customer service to callers who may be stressed or elderly.
• Communicate real-time traffic updates and schedule changes.
• Problem-solve scheduling conflicts dynamically to minimize late pickups or missed appointments.

What We Look For (Requirements)

• Excellent verbal communication skills and a warm, clear telephone presence.
• High level of empathy, patience, and active listening skills.
• Strong multitasking ability (typing while talking and navigating multiple screens).
• Proficient computer skills (familiarity with GPS, scheduling software, or spreadsheets is a major plus).
• Ability to pass a standard background check and drug screening.
• High school diploma or equivalent; previous call center or medical scheduling experience is preferred but not required.

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Vision insurance

Education:

• High school or equivalent (Required)

Ability to Commute:

• Parkersburg, WV 26101 (Required)

Work Location: In person

Salary : $14