Lead Medical Assistant

Job Title: Lead Medical Assistant
FLSA Status: Exempt 
Department: Clinical 
Supervisor: Director of Clinical Operations 
 
Position Summary:  The Lead Medical Assistant is responsible for the successful daily operations and supervision of staff at the assigned onsite employee health clinic. Additionally, this position is responsible for ensuring an excellent environment and exceptional experience is provided to each patient we serve. This is an exciting opportunity to be a part of a growing company focused on finding innovative ways to exceed the expectations of our patients and customers. 
 
ESSENTIAL FUNCTIONS 
•    Responsible for the day-to-day staff scheduling, operations, and supervision of the assigned clinic and all its employees. Ensure staff is working productively and professionally. 
•    Responsible for ensuring the accuracy of time sheets and approving prior to payroll deadlines. 
•    Responsible for ensuring patient needs are met. Monitors patient feedback and leads the process of resolving complaints and service. 
•    Monitor patient through-put, wait times and satisfaction; implement/evaluate improvement projects as necessary. 
•    Responsible for the coordination of all clinical services including but not limited to patient access, scheduling, EMR management and supply management. 
•    Responsible for ensuring compliance with HIPAA. 
•    Serve as on-site resource to support patients, staff and providers and train new team members. 
•    Ensure that office facilities and equipment are well maintained. 
•    Communicate effectively and immediately to management regarding site and staff issues, including escalating staff patient or facility issues. 
•    Collaborate with clinical leaders on staff reviews, feedback and disciplinary action. 
•    Assist with other duties as assigned. 

REQUIRED SKILLS/KNOWLEDGE 
•    Strong communication skills, including active listening and empathy. 
•    Proficient in basic technology (Microsoft products, etc). 
•    Ability or willingness to learn basic Electronic Medical Record (EMR) systems.  
•    Ability to multi-task and work independently with excellent organizational skills.  
•    Must possess a strong sense of professionalism 
•    Excellent organizational skills and attention to detail. 
•    Strong supervisory and leadership skills. 
•    Ability to read, write, and communicate the English language.  
•    Ability to effectively communicate both orally and in writing  
•    Ability to follow written or verbal step-by-step instructions  
•    Ability to concentrate, think, and learn  
•    Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.  

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. 

QUALIFICATIONS/EXPERIENCE 
•    Associates degree in related field 
•    Two years of medical office experience 
•    Working knowledge of outpatient clinic workflow and scheduling 
•    Willing to travel between multiple sites 
•    BLS Certified 
•    Active LPN or RN License preferred  
•    At least two years of supervisory experience in a medical office, outpatient setting.