What are the responsibilities and job description for the Customer Service Representative position at One to One Health?
One to One Health is seeking a full time Customer Service Representative to join our care team located at The Row in Reno!
The Customer Service Representative will be responsible for aiding our patients and other visitors, maintaining organization in our office, and ensuring that our environment is welcoming, calm, and quiet for our patients and their families.
Job requirements:
• Greet patients, vendors, and other visitors to our wellness center
• Answer patient questions and provide assistance when necessary
• Answer the telephone and redirect calls to the appropriate staff member, and respond to voicemails in a timely manner
• Utilize our medical office software to schedule new and follow-up appointments for our patients
• Register new patients and update necessary records
• Distribute forms and paperwork to patients and then check them over to ensure that required fields are completed appropriately
• Maintain spreadsheets and confidentiality of all patient records
• Ensure that the waiting room environment remains quiet, calm, and welcoming. Wipe down high traffic areas
• Uphold the positive reputation of our wellness center by always treating visitors in a friendly, welcoming, and compassionate manner.
Skills/Knowledge:
•Experience with the following desired: EMR system, Microsoft applications: Excel, Word, Email, etc.
•Friendly, energetic, and compassionate disposition
•Excellent organizational and time management skills
•Strong interpersonal communication skills
•Dedication to maintaining the confidentiality of all patient records•
Strong knowledge of healthcare regulations, clinical practices, and quality improvement methodologies.
•Exceptional leadership, communication, and interpersonal skills.
•Ability to analyze data, solve problems, and make strategic decisions.
•Experience with financial management and budget oversight in a healthcare setting.
•Proficiency in relevant software and technology systems.
•Ability to read, write, and communicate the English language.
•Ability to effectively communicate both orally and in writing
•Ability to follow written or verbal step-by-step instructions
•Ability to concentrate, think, and learn
•Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push and pull
Qualifications/ Experience
• High school diploma or equivalent
• 2 years of experience working as an administrative assistant or in a relevant role
• Health care experience preferred