Coupa Business Process and Procurement Operations SME

We are seeking a dynamic and experienced Coupa Business Process and Procurement Operations SME, to serve in our Procurement Operations team. The right candidate has a strong background in Coupa and other Procurement systems and also filled a lead role within a fully dedicated Procurement Operations, Buy Desk or COE team as an employee, contractor or consultant.

We’re looking for deep understanding for downstream transactional Procurement business processes especially, and a candidate who knows transactional execution best practices and how they’re performed in Coupa.

The right Candidate brings energy, ambition, customer support acumen, and is willing to roll up the sleeves. We need both execution AND continuous improvement. The workload is fast-paced and challenging, but also quite rewarding. The core objective is executing Procurement Operations activities and deliverables, but the larger opportunity is to strengthen the Coupa program, drive cost savings, enhance supplier management, and help optimize the substantial scope and volume of Procurement Operations support inquiries from the Business.

What you need / Qualifications:

• Bachelor’s degree in business administration, Supply Chain Management, a related field or other relevant experience.
• Proven experience as a Procurement Operations, Buy Desk or Procurement Center of Excellence leader and SME, with a strong background in implementing and optimizing Coupa procurement solutions.
• In-depth knowledge of procurement processes, best practices, and industry trends.
• Ability to deeply analyze support requests, ticket queues, raw and often ambiguous data to make data-driven decisions to ensure transactional KPIs are maintained and eventually improved upon.
• Proactivity to identify, document and articulate recognized trends. Continuous improvement of Coupa Business Processes exposes risks and key insights, convert into digestible reports that drive recommendations for change and continuous improvement. We’re looking for
• Coupa certifications (e.g., Coupa Certified Implementation Lead) are preferred.
• Other nice-to-have systems experience includes: MS Office Suite, Agiloft, Smartsheet, Jira and/or other support intake and ticket-tracking tools
• Excellent time management skills, and strong professional endurance to keep up with a very fast paced organization and a wide range of large stakeholder groups.
• Strong project management skills with a demonstrated ability to lead complex initiatives from inception to completion.
• Excellent communication, interpersonal, and leadership skills to effectively collaborate with stakeholders at all levels.
• Experience in change management, training, and fostering a culture of continuous improvement.
• Be a proactive self-starter who is comfortable navigating dynamic work environments with shifting priorities.
• Effective in engaging and collaborating across different departments.
• Knowledge of regulatory requirements, SOX controls and other compliance considerations relevant to Procurement activities.
• Experience in the Automotive Industry is ideal but not required.

What you'll do:

• Manage a high volume of Procurement Operations activities to ensure adherence to defined processes, control procedures, and standard operating procedures (SOPs) across Buying (PRs, approval workflows, POs, Change Orders), Invoicing, and Supplier Management functions with full accuracy and compliance.
• Collaborate closely with global stakeholders across multiple departments to drive timely resolution of procurement transactional inquiries and ensure smooth operational flow.
• Provide weekly reporting on all assigned activities, including detailed volumetrics, dashboards, and OKR/status updates.
• Review and process Purchase Order (PO) revisions, including soft-closed and on-hold POs, ensuring accurate documentation and resolution.
• Conduct end-to-end Coupa virtual card audits and quarterly system/user access reviews to maintain compliance and data integrity.
• Perform contract reviews related to invoicing and re-route to Purchase Requisition (PR) creation as needed.
• Manage supplier lifecycle activities, including maintaining existing supplier records and adding/removing vendors as required.
• Validate approvals, perform compliance checks, and ensure procurement transactions meet governance requirements.
• Review and respond to Coupa JIRA tickets and administrative mailbox queries, ensuring timely follow-up and issue resolution.
• Coordinate with IT teams to track, document, and resolve Coupa-related system or integration issues.
• Process and track new shipping location requests through Coupa forms and ensure accurate updates in the system.
• Maintain and update weekly reporting batches, procurement dashboards, and audit documentation to support leadership visibility and decision-making.

ONE Technology Services We specialize in staffing and software development services, including custom app development, custom web development, staff augmentation, managed and cloud solutions, technical recruitment, and IT consultancy.

ONE Technology Services is also a product-based company. Our products Workshop solution and ERP solution for services-based businesses are already well-tested and solve business problems by hitting right in the bull's eye. These products are highly customizable to address the specific needs of our clients. Having 20 years of industry experience with top US and Canadian companies enables us to know exactly how to solve all our client’s business challenges.