What are the responsibilities and job description for the Customer Service Professional position at One Stop Ship & Print Center?
Overview
Join our dynamic team as a Customer Service Professional and become the vital link between our organization and valued clients. In this energetic role, you will deliver exceptional support, solve customer inquiries efficiently, and foster positive relationships through clear communication. Your enthusiasm and technical proficiency will drive customer satisfaction and help us maintain our reputation for outstanding service. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our clients’ experiences.
In this role, you will assist customers with shipping, packaging, printing, mailbox services, and other business solutions while providing exceptional customer service.
Responsibilities
- Welcome and assist customers with a positive attitude.
- Process shipments accurately and efficiently.
- Help customers select shipping and packaging options.
- Answer phones and respond to customer inquiries.
- Operate basic computer systems and point-of-sale equipment.
- Maintain a clean, organized, and professional store environment.
- Support daily store operations and inventory management.
Skills
- Multilingual abilities are highly valued to serve a diverse client base effectively.
- Strong sales aptitude with the ability to identify opportunities for cross-selling or upselling products/services.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook) for documentation and analysis purposes
- Excellent written and verbal communication skills in English; bilingual capabilities are a plus
- Prior experience in customer support enhances your effectiveness in this role
- Demonstrated phone communication skills with a focus on professionalism and clarity
- Technical proficiency with computer systems, data entry processes, and troubleshooting software or hardware issues
- Exceptional organizational skills to prioritize tasks efficiently in a busy setting
- Problem-solving mindset with the ability to analyze situations quickly and provide effective solutions
- Customer Service & Communication: Greeting customers, assisting with product location, and handling complaints with professionalism and empathy.
- Cash Handling & POS Operations: Operating cash registers, scanning items, managing cash accurately, and processing transactions efficiently.
- Inventory & Merchandising: Unpacking trucks, stocking shelves, setting up displays, and following planograms.
- Operational & Physical Capabilities: Ability to lift up to 75 pounds (often required,), cleaning, maintaining store safety standards, and working in a fast-paced environment.
- Soft Skills: Reliability, adaptability, positive attitude, and the ability to work well within a team.
Qualifications:
- High school diploma or equivalent is preferred but not always required.
- Previous retail or customer service experience is a plus.
This role is perfect for motivated individuals eager to grow their career in customer service while delivering top-tier client experiences. We value energetic team players who thrive on helping others and possess the technical know-how to navigate various communication platforms. Join us today and be part of a vibrant environment dedicated to excellence!
Pay: $15.00 - $25.00 per hour
Expected hours: 24.0 – 48.0 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
- Referral program
Work Location: In person
Salary : $15 - $25