What are the responsibilities and job description for the Credit Analyst position at One Stop Inc.?
We are seeking a friendly, knowledgeable, and detail-oriented Credit/AR Specialist to join our team.
COMPANY DESCRIPTION
One Stop is a premier wholesale supplier of imprintable sportswear to the screenprint, embroidery, and promotional products industries. We employ 300 people in our corporate office/distribution facility located in the Grand Rapids area. Established in 1987, One Stop is a privately-owned company with a warm, casual environment and a reputation for attention to detail and dedication to customer service and continuous internal improvement. Our success can be attributed to outstanding employees who consistently deliver superior service to our customers.
POSITION DESCRIPTION
Supports the Senior Credit Assistants and the Credit Manager by making all initial collection calls on past due accounts, and promptly processing all customer credit applications. Maintains all the appropriate paperwork per company policy.
Essential Functions:
- Make light collection calls on past due accounts to ensure payment. Track calls made and follow-up with additional communication, as necessary.
- Maintain thorough notes on customer accounts to convert credit terms, updates on payment arrangements or other miscellaneous, financial information.
- Promptly process all customer credit applications within company timeframe standards. Ensure thoroughness of application and obtain bank and trade references, to seek credit approval. Assist in communicating credit decisions by sending out appropriate letters. Create folders and file all paperwork promptly. Maintain credit application spreadsheet to track performance.
- Receive and respond to customer inquiries and provide necessary correspondence to resolve issue.
- Monitor hold screen in when needed.
- Respond to trade reference requests promptly.
- Accurately maintain customer state sales tax records.
Qualifications:
- A high school diploma is required. Bachelor’s Degree is preferred. Open to current college student working toward bachelors in related field.
- Prior credit/collections experience preferred.
- Prior customer service experience is required, preferably in a call center environment.
- Basic knowledge of economics, finance, accounting, sales, and marketing is helpful.
- Must have strong computer skills and a working knowledge of Microsoft Office Suite.
- Experience with ERP systems is preferred.
The credit department is open Monday-Friday from 8:00am-8:00pm, this position may be scheduled at any time during those hours.