What are the responsibilities and job description for the MSP Support Technician position at One Stop Communications?
Location: Lewistown, PA
Department: Managed Technology Services
Reports To: Technical Services Manager
Employment Type: Full-Time
Position Summary
The Entry-Level MSP Technician provides first-level technical support to our business clients. This role focuses on troubleshooting common IT issues, assisting with customer onboarding, monitoring systems, documenting work, and supporting our senior engineers in day-to-day operations.
This is an excellent opportunity for someone who is passionate about technology and wants to grow into a higher-level systems technician, network engineer, or field technician role.
Key Responsibilities
Technical Support
- Provide Tier 1 helpdesk support for business clients via phone, ticketing system, and remote tools
- Troubleshoot issues related to:
- Windows and macOS workstations
- Microsoft 365 applications, Outlook, email flow, and account setup
- Network connectivity, Wi-Fi, VPN, DNS/DHCP basics
- Printers, peripherals, and common desktop hardware
- Assist with workstation setup, business application configurations, and device deployments
Customer Onboarding & Documentation
- Support onboarding for new MSP clients (agent installs, network discovery, hardware validation, backup checks, etc.)
- Create and maintain documentation, diagrams, asset inventories, and standard operating procedures
- Assist with scheduled onsite visits alongside senior technicians
Monitoring & Systems Management
- Monitor alerts from RMM/PSA tools
- Create tickets from system alerts and follow escalation policies
- Perform basic software updates, patching, and routine system maintenance
VoIP & Network Support (Training Provided)
- Assist with basic provisioning and troubleshooting of 3CX business phone systems
- Help diagnose VoIP issues such as call quality, extension registration, cabling, and network configuration
- Support field technicians deploying switches, access points, firewalls, and business network equipment (Ubiquiti, MikroTik, Juniper)
Required Qualifications
- High school diploma or equivalent (technical programs or certifications a plus)
- Strong interest in business IT systems, networking, and customer service
- Basic knowledge of Windows operating systems
- Strong written and verbal communication skills
- Ability to follow technical procedures, document work, and stay organized
- Dependable, detail-oriented, and eager to learn new technologies
- Valid driver's license and reliable transportation
Preferred (Not Required) Skills
- Experience with an MSP or helpdesk environment
- Basic understanding of:
- Microsoft 365 administration
- Firewalls, VPNs, VLANs, DNS, DHCP
- RMM/PSA tools
- Familiarity with business VoIP systems (3CX experience a plus)
- CompTIA A , Network , or equivalent certifications (or willingness to obtain)
Work Environment & Benefits
- Hands-on training and career development
- Opportunities for certification reimbursement
- Exposure to real-world MSP tools, networks, and troubleshooting
- Growth path to Tier 2 Technician, Field Engineer, Network Specialist, or Project Technician
- Competitive pay based on experience
- PTO, holidays, and company benefits
- Supportive, fast-paced team with strong community values
What We’re Looking For
A candidate who is motivated, customer-focused, and excited to build a long-term career in the IT/MSP industry. Someone who takes pride in doing things right and enjoys problem solving will thrive in this role.
About One-Stop Communications of PA Inc.
One-Stop Communications is a fast-growing Managed Services Provider (MSP) and local technology leader serving business clients throughout Central Pennsylvania. Through our brands—One-Stop Communications and Telecentive—we deliver reliable IT support, business broadband, VoIP phone systems, cybersecurity solutions, cloud services, and managed technology backed by over 40 years of combined team experience.
We’re expanding and looking for a motivated Entry-Level MSP Technician to join our team and grow their technical career through hands-on training, certifications, and real-world experience.
Pay: $17.00 - $25.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
Salary : $17 - $25