What are the responsibilities and job description for the Customer Service Representative position at One Stop Auto Care?
Benefits:
The Customer Service Representative Role
We’re looking for a Customer Service Representative who understands that first impressions matter. This role is the front line of the business and sets the tone for every customer interaction. You’ll be responsible for greeting customers, managing calls and messages, scheduling appointments, and supporting the service team to ensure a smooth, professional, 5 star customer experience from start to finish.
Requirements and Responsibilities
Because this role is more than answering phones. It is about being the face and voice of the business. You’ll play a key role in building trust with customers, supporting the service team, and creating an experience that keeps people coming back, all within a culture that values professionalism, teamwork, and doing things the right way.
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Employee discounts
- Health insurance
- Training & development
- Tuition assistance
The Customer Service Representative Role
We’re looking for a Customer Service Representative who understands that first impressions matter. This role is the front line of the business and sets the tone for every customer interaction. You’ll be responsible for greeting customers, managing calls and messages, scheduling appointments, and supporting the service team to ensure a smooth, professional, 5 star customer experience from start to finish.
Requirements and Responsibilities
- Greet customers in person and by phone while delivering a friendly, professional experience
- Answer incoming calls and respond to texts and emails in a timely manner
- Schedule and confirm appointments while collecting accurate customer information
- Support the service team with intake paperwork, notes, and follow up communication
- Maintain a clean, organized, and welcoming front office environment
- Enjoy interacting with customers and creating positive first impressions
- Stay calm, professional, and organized in busy or high volume situations
- Communicate clearly over the phone, text, email, and in person
- Take ownership of scheduling, follow ups, and customer details
- Are proactive in supporting teammates and keeping things running smoothly
- Take pride in maintaining a welcoming, organized front office
Because this role is more than answering phones. It is about being the face and voice of the business. You’ll play a key role in building trust with customers, supporting the service team, and creating an experience that keeps people coming back, all within a culture that values professionalism, teamwork, and doing things the right way.
Salary : $20 - $40