What are the responsibilities and job description for the Tech Support (Service Desk Technician) position at One Step?
We are a solid, privately-owned company where people enjoy what they do — and who they do it with. Our team sticks around, with an average tenure just shy of 10 years. That kind of loyalty doesn’t happen by accident.
We are rooted in a strong culture and shared core values. We care about our team, our customers, and each other. If you’re someone who has a passion for advancing business and improving lives through technology, values trust, integrity, and a place where your contributions matter, you’ll feel right at home here.
We are looking for an experienced Service Desk Technician to join our Support team. This role requires excellent communication skills, strong technical expertise, and a commitment to delivering outstanding customer service.
SKILLS, KNOWLEDGE & ABILITIES
- Must be a quick learner (certifications strongly preferred)
- Excellent, positive communication skills
- Credentials in: Windows OS, firewalls, security, antivirus
- Strong knowledge of DOS, Windows 2000, Windows XP, Windows 7, Server 2003, and Server 2008
- Experience installing, configuring, and troubleshooting Windows networks
- Experience installing, configuring, and troubleshooting routers, hubs, and switches
- Experience with SQL databases and NoSQL databases
- MongoDB experience is a plus
- Retail experience (e.g., ringing sales, receiving, physical inventory)
- 2 years of help desk experience
- Willingness to participate in after-hours schedule rotation
RESPONSIBILITIES
- Install and troubleshoot Windows 2000, XP, Windows 7 workstations, and Servers 2003/2008
- Install and troubleshoot stand-alone, LAN, and WAN systems, including VPNs
- Install and troubleshoot firewalls, routers, hubs, and switches
- Configure networks fully, including adding users, configuring RAS, TCP/IP, and printing environments
- Perform hardware assembly, installations, and repairs
- Install and configure software (Retail Pro, Teamwork, CounterPoint, ancillary products, MS Office, utilities, etc.)
- Test and repair customer hardware
- Provide customer on-site repairs as needed
- Deliver technical phone support
- Maintain current software credentials (Retail Pro/Teamwork/CounterPoint certifications, etc.)
- Participate in after-hours support rotation
BENEFITS
- Health, Dental, and Vision Insurance
- 401(k) with match
- Aflac, Life, and Personal & Accident Insurance
- Training & Development
- Holiday games & parties
- Generous Paid Vacation & Sick Leave
- Opportunities for Advancement & Professional Growth
This is an external-facing position — strong customer service skills are required.
We’d love to hear from you! Submit your resume and salary history today.
Equal Opportunity Employer
One Step is an Equal Opportunity Employer. The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, political affiliation, marital status, genetics, protected veteran status, sexual orientation, gender identity, or any other non-merit factor.
Salary : $19 - $23