Accounts Manager Advocate

Principal Duties and Responsibilities*: 

An Accounts Manager Advocate supports outside Sales Managers by building and maintaining relationships with existing clients to support retention, satisfaction, and account growth. They will support sales by coordinating with Account Managers, Customer Service and internal teams to deliver solutions, and identify opportunities.

• Relationship Building: Acting as the primary contact for assigned clients and managing day-to-day communication. Understanding each client’s goals, challenges and business environment, ensuring consistent value and long-term trust.
• Sales & Growth: Support Sales Managers by Identifying opportunities within existing accounts to achieve individual and team-wide sales quotas. Responsible for reviewing and preparing quotes for Sales Managers.
• Cross-Functional Collaboration: Coordinate with internal departments (like production, purchasing, estimating, account managers and customer service) to ensure client deliverables are met.
• Issue Resolution: Act as an escalation point for account managers by promptly addressing queries and resolving any issues or complaints.
• Reporting: Prepare regular account status reports and communicate forecasts and product issues with stakeholders.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copier/scanner, and filing cabinets. Accounts Manager Advocate will need to occasionally lift and carry up to 50 pounds..

International Trade in Arms Regulations (ITAR):

• Must be either; US Citizen, lawful permanent resident of the US, or protected individual as defined by 8 U.S.C. 1324b(a)(3).

* Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Knowledge/Skills:

• Excellent written and verbal Communication
• Able to negotiate
• Problem-solving
• Computer skills (Excel, Word, Outlook, ERP System)
• Conflict Management
• Data Analysis
• Multi-tasking
• Excellent phone etiquette
• Attention to details
• Works well in a team environment

Education/Experience:

• Bachelor’s Degree in Business Administration, Marketing, Communications, or related field preferred.
• Proven experience in account management, sales, or project management, often with a track record of meeting quotas.
• Experience working in an ISO 9001 Quality System is preferred