Customer Service Representative

Position Title: Customer Service Representative (CSR)

POSITION FOCUS

The CSR role is a strategic sales and customer support position requiring an in-depth knowledge of One Source Industries LLC offerings and services and requires a minimum of 2 years experience in the packaging field. Will need to meet clients' business goals and overcome their business challenges creating a unique level of trust and dependency. This position also requires strategic thinking/planning coupled with oversight and coordination of all client projects to ensure success. You will be responsible for first-line communications with all assigned clients, maintaining contact at relevant levels focusing on both the strategic and tactical needs of the relationship. You can work effectively, and tactically with One Source Industries sales representatives, support teams and suppliers as each project dictates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages assigned customer projects for timely execution with internal and external resources

• Maintains communications and develops relationships with existing customers, providing customer service support to ensure complete customer satisfaction.

• Facilitates order approval, order entry, execution, and fulfillment following company processes and procedures and ERP software.

• Continually tracks customer project status informing Account Executive, customer and management as needed.

• Coordinates design and print orders sending samples, prototypes, information, proofs and other key documents to customer.

• Maintains customer information and related project information in ERP/CRM software

• Files all job-related documents electronically and maintains physical and electronic job folders

• Participates in client meetings and serves as a contact point for Account Executive as needed

• Helps identify new business opportunities within existing accounts through continuous observation of customers' needs.

• Consistently develops knowledge and understanding of current and new OSI products and services.

• Performs miscellaneous job-related duties as assigned.

REQUIREMENTS

• College degree in business, marketing, finance, or equivalent work experience, or equivalent relevant

experience, or a combination thereof.

• Minimum 2 years directly related to the duties and responsibilities specified

• Competent and proficient with Microsoft Office (especially Excel, Access, and PowerPoint), Salesforce

CRM and project management software.

• Strong focus on Customer Service and the desire to exceed client expectations

• Needs to flourish in a competitive environment, while making well informed decisions

• Excellent verbal and written communications skills. Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.

• A high degree of self-motivation and drive. The ability to multi-task effectively in an independent environment. Organizational skills need to be excellent.

• Demonstrated ability to gather data, compile information, prepare reports and presentations and deliver results to customers/team members.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, talk and/or hear.

• The employee may be required to stand for long periods of time, and/or walk a distance of at least 50 yards repeatedly.

• The employee is regularly required to use hands and fingers to handle, operate a computer, and to reach.

• The employee may be asked to lift and/or move objects of at least 25 pounds.

• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment is representative of the Director of Supply Chain Management, with work normally being performed in a typical interior office or home office work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in this office is minimal.

• No or very limited exposure to medium or heavy operating equipment, or other occupational hazards which might increase the risks of injury or bodily harm.

TRAVEL

Some local travel to visit customers may be required.

WE VALUE OUR PEOPLE

OSI Creative believes in creating long-term relationships by being responsive, relevant, and by consistently delivering value to our community and to our clients. Specifically, with our employees, we focus on attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a "can-do"attitude and fostering a collaborative and mutually supportive environment. By remaining committed to our core values of Integrity, Service, Innovation, Communication, Teamwork, and Leadership, we are committed to providing a positive experience to our teams, and the people who work on these teams. Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to any protected classification including age, ancestry, color, religious creed, marital status, military and veteran status, national origin, race, sex, gender, gender identity, and gender expression. We will make every reasonable effort to accommodate individuals based on their disability status or religious affiliation.

Job Type: Full-time

Pay: $60, $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person

Salary : $70,000