What are the responsibilities and job description for the General Office Clerk nights position at One Physics?
One Physics has been certified as a "Great Place to Work" 3 years in a row as well as "Best Workplaces in Healthcare" in 2022, 2023, 2024 by Fortune. One Physics employees enjoy the support and flexibility of their roles while exhibiting a passion for excellence in all areas of their work. We create a culture where employees feel valued and ensure our communities are receiving the best-in-class treatment they deserve.
At One Physics, our mission is to transform the health and safety of our communities by providing comprehensive medical physics and radiation safety solutions to our clients. Our organization is comprised of leading technical and diagnostic professionals in the medical physics field, coupled with a best-in-class business and client services support team behind the scenes. We share a passion for excellence, dedication to client and patient care, and a commitment to industry leadership.
The Office Administrator will be the first-line customer service contact for the company and main administrative support for the company's employees. The main purpose of the position is to support the day-to-day processes of the company, ensuring that administrative operations run smoothly, client information remains accurate and up to date, and there is consistency and continuity in client services.
2 years' experience in an administrative position
~2 years' experience in a customer service environment
~ Proficient with Microsoft Office (Word, Excel, Outlook) software
~ Typing speed of 45–50 wpm
Excellent phone and customer service skills (professional, cheerful, eager to help, good at learning names and remembering which contacts are from which facilities)
Detail-oriented with a high standard for quality and accuracy
Ability to multitask and manage multiple tasks and projects at once
Decision-making, analysis, and problem-solving skills
Ability to follow established procedures and maintain consistency in administrative processes
Physical ability to perform general office work, which involves sitting most of the time, but may also involve walking or standing for brief periods of time
Answer phone, direct calls, and be the main customer service contact for the company
Respond to client requests (shielding, credentials, reports, general questions) via phone and email
Communicate messages to physicists and other employees, and help ensure the client receives appropriate follow-up
Process shielding design intake, including collecting required client information, organizing supporting documents, processing payments, and entering requests into the company's online service request database
Follow up with clients to obtain missing information or documentation needed for shielding designs and other administrative processes
Print, assemble, and prepare job folders and supporting materials for physicists
Print and mail completed reports and other client documents
Scan, label, organize, and electronically file reports, correspondence, and other documents
Manage office supply purchases, storage, and organization
Manage office equipment (printers, scanners, etc.)
Perform various administrative tasks and projects as assigned by physicists and the Director of Operations
Enter and update service requests in the company's online database, ensuring that information is accurate and complete
Maintain accurate and up-to-date client account information, including contact information, facility details, and equipment records, in the online client database
Review client and equipment records for missing or outdated information and make corrections as needed
Maintain and tidy office on a regular basis (coordinate office cleaner visits)
Process intake of radiation detectors, maintain appropriate records, and package and ship detectors back to clients
Prepare and ship other equipment, documents, and materials as needed
Maintain organized physical filing systems to ensure documents and information can be easily located
Assist with general office organization and identify opportunities to improve administrative efficiency and consistency
PTO plan with paid company holidays.
~ Health Insurance (Medical, Dental, Vision and Prescription).
~Group Life & Voluntary Life Insurance.
~ Short Term & Long Term Disability.
~ Flexible Spending Account (FSA).
~ Health Spending Account (HSA).
If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to HR@onephysics, and please be sure to include the title and the location of the position for which you are applying.
At One Physics, our mission is to transform the health and safety of our communities by providing comprehensive medical physics and radiation safety solutions to our clients. Our organization is comprised of leading technical and diagnostic professionals in the medical physics field, coupled with a best-in-class business and client services support team behind the scenes. We share a passion for excellence, dedication to client and patient care, and a commitment to industry leadership.
The Office Administrator will be the first-line customer service contact for the company and main administrative support for the company's employees. The main purpose of the position is to support the day-to-day processes of the company, ensuring that administrative operations run smoothly, client information remains accurate and up to date, and there is consistency and continuity in client services.
2 years' experience in an administrative position
~2 years' experience in a customer service environment
~ Proficient with Microsoft Office (Word, Excel, Outlook) software
~ Typing speed of 45–50 wpm
Excellent phone and customer service skills (professional, cheerful, eager to help, good at learning names and remembering which contacts are from which facilities)
Detail-oriented with a high standard for quality and accuracy
Ability to multitask and manage multiple tasks and projects at once
Decision-making, analysis, and problem-solving skills
Ability to follow established procedures and maintain consistency in administrative processes
Physical ability to perform general office work, which involves sitting most of the time, but may also involve walking or standing for brief periods of time
Answer phone, direct calls, and be the main customer service contact for the company
Respond to client requests (shielding, credentials, reports, general questions) via phone and email
Communicate messages to physicists and other employees, and help ensure the client receives appropriate follow-up
Process shielding design intake, including collecting required client information, organizing supporting documents, processing payments, and entering requests into the company's online service request database
Follow up with clients to obtain missing information or documentation needed for shielding designs and other administrative processes
Print, assemble, and prepare job folders and supporting materials for physicists
Print and mail completed reports and other client documents
Scan, label, organize, and electronically file reports, correspondence, and other documents
Manage office supply purchases, storage, and organization
Manage office equipment (printers, scanners, etc.)
Perform various administrative tasks and projects as assigned by physicists and the Director of Operations
Enter and update service requests in the company's online database, ensuring that information is accurate and complete
Maintain accurate and up-to-date client account information, including contact information, facility details, and equipment records, in the online client database
Review client and equipment records for missing or outdated information and make corrections as needed
Maintain and tidy office on a regular basis (coordinate office cleaner visits)
Process intake of radiation detectors, maintain appropriate records, and package and ship detectors back to clients
Prepare and ship other equipment, documents, and materials as needed
Maintain organized physical filing systems to ensure documents and information can be easily located
Assist with general office organization and identify opportunities to improve administrative efficiency and consistency
PTO plan with paid company holidays.
~ Health Insurance (Medical, Dental, Vision and Prescription).
~Group Life & Voluntary Life Insurance.
~ Short Term & Long Term Disability.
~ Flexible Spending Account (FSA).
~ Health Spending Account (HSA).
If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to HR@onephysics, and please be sure to include the title and the location of the position for which you are applying.