Manager, Retail

Job Summary

The Manager, Retail is responsible for the overall performance of two luxury boutiques at the Resort, including merchandising, inventory, sales generation, and client experience. This role will create an elevated shopping experience for guests, local clientele, and high-value repeat customers. This individual is accountable for achieving profitability objectives, maintaining exceptional visual standards, building a strong client base, and developing a high-performing team.

Key Duties & Responsibilities

Business Management:

• Lead the overall sales performance of both boutiques, establishing and achieving productivity and profitability goals

• Develop strategies to grow resort, repeat, and local clientele, including events, activations, private appointments, and other business-building initiatives

• Monitor key business metrics, identifying and implementing action plans to drive continued growth

• Lead by example on the sales floor, demonstrating elevated selling, upselling, product knowledge, and service standards

Client Experience:

• Deliver an exceptional luxury client experience, ensuring consistently high standards of presentation and service

• Cultivate long-term relationships with clients through effective clienteling, personalized outreach, and consistent follow-up

• Oversee the client database, establishing expectations for client outreach, appointments, special orders, and post-purchase engagement

• Resolve client concerns promptly and professionally while protecting the client relationship and the Resort’s reputation

Merchandise Management:

• Manage the merchandise assortment for both boutiques in alignment with the Resort’s positioning, brand partnerships, guest profiles, and seasonal demand

• Research, source, and select new products, brands, designers, and vendors that complement the resort experience

• Find opportunities to introduce unique, exclusive, or locally relevant merchandise that differentiates the Resort and the boutiques

• Collaborate with leadership and vendors on product launches, special collections, and trunk shows

• Build strong relationships with third-party representatives, while negotiating pricing, terms, exclusives, and other opportunities where appropriate

• Analyze sales trends, inventory levels, and market trends to inform purchasing decisions

Financial Oversight:

• Manage budgets, expenses, and inventory while maintaining operational efficiency

• Ensure accurate receiving, processing, transfers, shipping, inventory counts, and reconciliation of merchandise

• Maintain appropriate controls to minimize lost or damaged merchandise

• Analyze merchandise performance, partnering with leadership to optimize product placement, assortment, pricing, replenishment, and sell-through

Other:

• Perform additional responsibilities as assigned by the Resort Manager or other members of management

  
  

Skills, Experience, & Educational Requirements

• Bachelor’s degree in Business Management, Hospitality Management, or Retail/Fashion is an advantage

• Minimum of 5 years of progressive Retail experience in a luxury fashion, retail, or resort setting, including at least 2 to 3 years in a management role

• Previous experience buying, sourcing, and planning merchandise

• Proven expertise managing merchandise across multiple locations is strongly preferred

• Strong experience in luxury selling, clienteling, and upselling

• Excellent business acumen, with exposure to developing sales strategies, budgets, targets, and action plans

  
  

Benefits

• Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)
• Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)
• 401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)
• 25 Days of Paid Time Off (Full-Time, Year-Round Only)
• Subsidized Colleague Housing
• Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)
• Complimentary Transportation
• Complimentary Meals on Shift
• On-Property Discounts Across Food & Beverage, Wellness, and Retail
• Travel Discounts Across Kerzner Properties Worldwide

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 30 pounds
• Remaining in a stationary position for long periods
• Constantly operating a computer and other office productivity machinery
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.