What are the responsibilities and job description for the Customer Service Assistant position at One New Creation?
About Us
For years, One New Creation has been a trusted name in the moving industry across the United States. What began as a small operation built on hard work and integrity has grown into a dependable, full-service moving company known for consistency, professionalism, and care.
Position Overview
The Customer Service Assistant supports daily customer interactions by handling inquiries, assisting with requests, and ensuring a positive and efficient customer experience.
Key Responsibilities
For years, One New Creation has been a trusted name in the moving industry across the United States. What began as a small operation built on hard work and integrity has grown into a dependable, full-service moving company known for consistency, professionalism, and care.
Position Overview
The Customer Service Assistant supports daily customer interactions by handling inquiries, assisting with requests, and ensuring a positive and efficient customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, or in person
- Provide accurate information about products, services, or promotions
- Assist with orders, returns, and service-related requests
- Resolve customer concerns or escalate issues when necessary
- Maintain detailed records of customer interactions
- Support customer satisfaction and retention initiatives
- Strong verbal and written communication skills
- Customer-focused mindset and problem-solving abilities
- Ability to remain professional and calm under pressure
- Basic computer and data entry skills
- Strong organizational and multitasking abilities
- Team-oriented and reliable
- Previous customer service experience is a plus but not required