What are the responsibilities and job description for the Call Center Representative position at One New Creation?
About Us
One New Creation, LLC supports residential remodeling projects through organized warehouse operations, material handling, and efficient job site preparation. We value teamwork, reliability, and attention to detail.
Position Overview
We are looking for a customer-focused Call Center Representative to handle inbound and outbound communications, schedule appointments, and assist customers with service-related inquiries. This role is essential to maintaining a positive customer experience.
Key Responsibilities
One New Creation, LLC supports residential remodeling projects through organized warehouse operations, material handling, and efficient job site preparation. We value teamwork, reliability, and attention to detail.
Position Overview
We are looking for a customer-focused Call Center Representative to handle inbound and outbound communications, schedule appointments, and assist customers with service-related inquiries. This role is essential to maintaining a positive customer experience.
Key Responsibilities
- Make outbound calls for appointment confirmations and follow-ups
- Schedule consultations and maintain appointment records
- Document customer interactions accurately in company systems
- Provide information regarding services and scheduling
- Escalate concerns to the appropriate department when necessary
- Support communication between customers and internal teams
- Excellent verbal communication and active listening skills
- Professional phone etiquette and customer-focused approach
- Basic computer proficiency, including data entry and email
- Ability to multitask and manage multiple customer interactions efficiently
- Reliable, organized, and team-oriented