What are the responsibilities and job description for the Call Center Agent position at One New Creation?
Overview
We are seeking a customer-focused Call Center Agent to handle inbound and outbound calls while assisting customers with account-related questions and service support.
Key Responsibilities
We are seeking a customer-focused Call Center Agent to handle inbound and outbound calls while assisting customers with account-related questions and service support.
Key Responsibilities
- Answer inbound calls and respond to customer inquiries
- Make outbound follow-up calls regarding services or accounts
- Provide accurate information about products and services
- Resolve customer concerns and escalate issues when necessary
- Maintain records of customer interactions and call activity
- Meet daily customer service and call performance goals
- Strong verbal communication and active listening skills
- Professional and customer-focused demeanor
- Basic computer and data entry skills
- Ability to multitask in a fast-paced environment
- Previous call center experience is a plus but not required