What are the responsibilities and job description for the Junior Salesforce Administrator position at One More Child?
JUNIOR SALESFORCE ADMINISTRATOR
Department: Finance and Administration
JOB SUMMARY
The Junior Salesforce Administrator supports the day-to-day operations, user support, and ongoing improvement of the Salesforce environment at One More Child. This role assists with user management, troubleshooting, reporting, documentation, and basic configuration tasks while learning and expanding Salesforce platform knowledge. The Administrator works collaboratively with departments to support adoption, improve data quality, and help ensure Salesforce effectively supports organizational goals.
During the organization’s transition from Raiser's Edge to Salesforce Nonprofit Success Pack (NPSP), this position will also provide operational support for Raiser's Edge, reporting, assist with data validation and migration activities, and help departments adapt business processes within the new CRM environment.
ESSENTIAL DUTIES AND FUNCTIONS
- Provide day-to-day support for both Salesforce NPSP and Raiser's Edge during the CRM transition period.
- Assist with data migration preparation, validation, cleanup, and testing between Raiser's Edge and Salesforce.
- Support users with legacy Raiser's Edge processes while helping transition workflows into Salesforce.
- Assist with user and license administration, including user setup, deactivation, permissions, and profile maintenance.
- Respond to and resolve user support requests through Asana and other support channels.
- Support Salesforce configuration and maintenance activities, including:
- Fields and page layouts
- Reports and dashboards
- Record updates and data cleanup
- Workflow and automation support
- Build and maintain reports and dashboards for departments and programs.
- Support data integrity and data quality initiatives across the organization.
- Assist with gathering, documenting, and testing system requirements and enhancements.
- Help create user documentation, training materials, and onboarding resources.
- Support development and maintenance of user documentation, training materials, and onboarding resources to support user adoption and operational effectiveness.
- Maintain documentation for system processes, updates, and procedures.
- Assist with testing, deployment coordination, change tracking, and release documentation between sandbox and production environments.
- Continue developing Salesforce platform knowledge through training and hands-on experience.
SUPERVISORY RESPONSIBILITIES
- N/A
REQUIRED EXPERIENCE AND QUALIFICATIONS
- At least three years’ experience CRM or donor management systems such as Raiser's Edge, Salesforce, or comparable platforms.
- Demonstrated ability to learn new systems and technology quickly.
- Salesforce Administrator certification or active pursuit of certification preferred.
- Proactive approach to platform improvements and user experience.
- Experience supporting end users, creating documentation, or conducting training preferred.
- Strong organizational skills and the ability to manage multiple tasks independently.
- Passion for learning Salesforce and improving business processes through technology.
PREFERRED EXPERIENCE AND QUALIFICATIONS
- Bachelor’s degree preferred, or equivalent experience.
COMPETENCIES
- Present oneself, both at and outside of work, in a manner keeping with One More Child’s Core Values of Humble, Hungry, Wise, and Called.
- Solid understanding of Salesforce configuration and core functionality.
- Ability to solve day-to-day problems by analyzing issues and determining next steps.
- Strong attention to detail and high level of accuracy.
- Excellent written and verbal communication skills.
- Ability to follow instructions, meet deadlines, and work independently.
- Commitment to ongoing skill development and learning.
SPIRITUAL QUALIFICATIONS
- It is the mission of One More Child to provide Christ-centered services to vulnerable children and struggling families. As stated in the Second Amended and Restated Articles of Incorporation, One More Child provides these services in a Christian context consistent with The Baptist Faith and Message (2000). Employees of One More Child commit to live in a manner that is not contrary to this foundational statement of faith.
- Have had a personal conversion experience with Jesus Christ and been scripturally baptized.
- Possess a sense of commitment to ministry through vocation.
- Hold a sincere desire to seek God and His kingdom.
- Demonstrate personal and devotional habits and practices such as Bible study, prayer, and daily meditation.
- Be a member of a New Testament, evangelical church in the local community and attend regularly.
- Engage in witness activities as a normal part of life.
PHYSICAL DEMANDS
These physical requirements are not exhaustive, and One More Child may add additional job-related physical demands to these if the need arises. Corrective devices may be used to meet these physical requirements.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to walk and reach with hands and arms. The employee must be able to operate a forklift. Specific vision abilities required by this job include close vision.
This job requires the ability to work in stressful conditions from time to time and remain focused for extended periods of time. The ability to lift up to 30 pounds (boxes, documents, and/or equipment) may be required on occasion.
WORK ENVIRONMENT
The work environment describes the conditions that an employee may encounter when performing their job duties, including but not limited to, the essential functions of the position. Reasonable accommodation may be available to enable individuals with disabilities to perform these duties.
Job functions are performed in a normal office environment.
DISCLAIMER
This job description is not intended to be an all-inclusive list of the requirements of this position, but to describe the general nature of the job and provide a reasonable representation of its activities. Additional related work may be identified and assigned by the organization and included as an area of responsibility while assessing performance.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
One More Child is committed to a workplace environment that encourages growth and respect for all current and prospective employees based upon job-related factors such as their educational background, work experience, and ability to perform the essential functions of a particular job. It is the policy and practice of One More Child to prohibit any form of discrimination or harassment based on statuses protected under federal, state, or local laws which are applicable to the organization. As a religious organization, One More Child provides services in a Christian context consistent with The Baptist Faith and Message (2000). Employees of One More Child commit to live in a manner that is not contrary to this foundational statement of faith.
CLEARINGHOUSE
In compliance with House Bill 531 (2025), please access the State of Florida's Background Screening Clearinghouse Education and Awareness website: https://info.flclearinghouse.com