Customer Experience Specialist

One Line Racing Center is the premier sim racing experience facility of Austin, Texas. Utilizing the best equipment on the market, we strive to build the most fun, engaging and immersive racing experience possible. We provide access to the exclusive and expensive world of motorsports with the goal of becoming the household name of sim racing experience centers nationwide.

ABOUT THE ROLE

Join the One Line Racing Center team as a Customer Experience Specialist and play a key role in our fast-paced customer service operations. As the face of our customer service initiatives, you'll take on responsibilities that not only enhance the overall customer experience but also support general business operations. If you're an energetic, friendly, and personable individual who thrives in a dynamic environment, this is a great opportunity to make a real impact and be part of a growing team. Join us and be part of a team that’s passionate about delivering an exceptional experience to the motorsports community of Austin!

JOB RESPONSIBILITIES

Key Responsibilities include but are not limited to;

• Providing 5 star white glove customer service to any and all guests that enter the facility

⦁ Guiding guests of services offered, receiving payment, instructing guests of simulator functionality in a presentation style, and ensuring every guests personal needs are met

⦁ Answering phone calls and responding to customer inquiries (emails, texts) in a manner of haste and utmost professionalism

⦁ Assisting guests with booking inquires, service adjustments, and sales with a focus on securing immediate payment upsells

⦁ Holding ownership* of the role and working with management daily to develop and execute functions that streamline both guest experience and daily operations

⦁ Cleanliness duties - maintaining a spotless working environment and ensuring all equipment facilities including bathrooms are upkept to maintenance schedule

⦁ Expert understanding of our equipment - You will develop a deep understanding of our operational systems and simulation equipment

⦁ Handling inbound sales inquiries - you will guide people and assist in sales of private parties, and general bookings using your developed knowledge

⦁ Assisting management and the team with additional general business duties, special events and other projects on an ad hoc basis

⦁ Learn how to manage servers, and facilitate racing experiences to our guests

⦁ Learning simulator controller software to assist in facilitating in house race management

Qualifications, skills and requirements

⦁ High School Diploma

⦁ 2 years in a customer service, customer facing or equivalent role

⦁ Strong verbal and written interpersonal communication skills

⦁ Excellent customer service skills

⦁ Analytical abilities and aptitude in problem solving

⦁ Computer experience including but not limited to all Google Workspace products (gmail, google sheets, PDF, etc)

⦁ Ability to work assigned hours determined by management

⦁ Ability to quickly learn changing systems and daily operations

⦁ Required to maintain a professional demeanor, look, and etiquitte

⦁ Adhere to all policies and procedures required

⦁ Ability to work a flexible schedule including weekends and evenings as needed

• Reliable transportation

Nice to haves

⦁ Sim Racing experience (Assetto Corsa, iRacing)

• A love for F1, Motorsports, e-sports, and/or everything automotive!

Physical demands

⦁ Fine motor skills, including the ability to grasp, lift and/or carry weight of over 50 LBS required

⦁ Ability to be able to stand for extended periods of time with frequent bending or stooping

Schedule

Part time weekend help needed (15-30 hours per week)
Full time opportunity

Salary

⦁ Hourly pay rate of $15

⦁ Opportunities for commission and bonus

Why you should work with us

⦁ Free time on simulators for both yourself and guests/friends

⦁ Exposure to an exciting industry that is exponentially growing

⦁ Opportunities for advancement - additional roles, responsibilities, and pay will arise for the taking. Grow with a rapidly expanding business and team.

⦁ Opportunities to define your role within the company and allow your skillset to shine

EEO STATEMENT

One Line Racing Center is an equal opportunity employer. All applicants will be

considered for employment without attention to race, color,

religion, sex, sexual orientation, gender identity, national origin,

veteran or disability status.

Please do not call the business in regards to application status.

Job Type: Part-time

Pay: From $15.00 per hour

Shift:

• Day shift
• Evening shift

Ability to Commute:

• Austin, TX 78753 (Required)

Ability to Relocate:

• Austin, TX 78753: Relocate before starting work (Preferred)

Work Location: In person

Salary : $15