What are the responsibilities and job description for the Account Executive; Ticketing position at One Knoxville SC?
The Account Executive: Ticketing role will build, strengthen, and maintain authentic relationships with individuals and businesses through essential communication (in-person, phone, text, or e-mail) to sell varying Season Ticket, Premium, Group and Single match ticket packages.
Duties And Responsibilities
Duties And Responsibilities
- Deliver service that is personal, creative, and timely
- Assist in renewal, upgrade and add-on processes for accounts to assist with departmental and organizational goals
- Field, resolve and document various client requests and concerns utilizing the highest standard of customer service
- Demonstrate a positive attitude, support company initiatives with peers and customers.
- Adopts change while demonstrating tenacity and resilience
- Assist in the development and implementation of customized programs, benefits and events for the season ticket account base, including working at One Knox SC Matches
- Setup out of office appointments with prospects and clients and making building relationships a priority.
- Support the broader sales, service and marketing functions and objectives of the organization
- Maintain detailed records in CRM to support service and sales efforts as defined by the organization
- Meet or exceed annual sales goals
- Manage the execution of our Groups experience. Ensure group leaders have everything they need for the game. Visit the clients in game to further build and strengthen the relationship.
- Assist with groups including answering questions about purchasing tickets, electronic ticket delivery, and any other inquiries about the process
- Assist with group game day responsibilities
- Other duties as assigned.
- Bachelor’s degree or the equivalent training and experience.
- Shown ability to establish rapport with colleagues and build strong social relationships.
- Needs to be a great teammate who is detail oriented, self-motivated, flexible, engaged, energetic, outgoing, and resilient.
- Possess extraordinary communication skills and the ability to effectively handle conflict management.
- Strong technology skills; proficient in Microsoft applications: Word, Excel, Access, and Outlook. Knowledge of inventory management software and CRM is a plus.
- Able to work flexible schedule when required; Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary
- This person must be able to communicate and express themselves both written and verbally.
- This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time.
- This person must be able to lift 20 lbs.