Operations Manager

Job Title: Operations & Carrier Relations Manager 
Company: One Insurance Services
Location: In-office/Hybrid

Job Summary:
The Manager of Operations and Carrier Relations at One Insurance Services is responsible for overseeing agency operations and maintaining strong relationships with insurance carriers to enhance data integration. A key focus of this role is managing, implementing, and ensuring the accuracy and efficiency of carrier downloads into AMS360 while maintaining compliance.

This role will also take over the RoboForm and carrier credentials workflow, ensuring secure and efficient management of login credentials and system access for carrier portals. The ideal candidate has experience with AMS360, carrier data integration, and operational process improvement.

Key Responsibilities:

AMS360 Management & Carrier Integrations

• Manage integration of carrier downloads into AMS360, ensuring proper data mapping, reconciliation, and functionality.

• Build and maintain relationships with insurance carriers to facilitate seamless data transfers and troubleshoot integration issues.

• Collaborate with AMS360 support teams and vendors to resolve system challenges and enhance efficiency.

• Develop and implement best practices for AMS360 usage, ensuring staff training and effective utilization.

• Monitor carrier downloads, system updates, and automation tools to improve data accuracy and workflow efficiency.

Operations, Compliance & Credential Management

• Oversee daily agency operations to ensure efficiency and compliance with industry regulations.

• Ensure adherence to insurance data security protocols and regulatory requirements related to carrier integrations.

• Optimize workflows within AMS360, eliminating inefficiencies and improving service delivery.

• Track KPIs and generate AMS360 reports to assess agency performance and identify growth opportunities.

• Take over the RoboForm and carrier credentials workflow, managing secure storage, organization, and access.

Technology & Implementation

• Manage AMS360 system upgrades, process automation, and new functionality implementation.

• Identify and implement efficiency improvements, such as API integrations and automated workflows.

• Act as the primary liaison between the agency, carriers, AMS360 providers, and IT teams.

• Oversee data migration, system customizations, and employee training on AMS360 best practices.

Financial & Performance Oversight

• Collaborate with leadership on budgets and financial strategies related to AMS360 and carrier integrations.

• Analyze operational data and carrier reports to identify cost-saving opportunities and process improvements.

• Optimize vendor relationships and technology investments to maximize ROI.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Insurance, Information Systems, or related field.

• 5 years of experience in insurance agency operations, AMS360 management, and carrier relations.

• Strong expertise in AMS360, including downloads, reporting, system customization, and automation.

• Technical knowledge of carrier data feeds, reconciliation processes, and compliance requirements.

• Experience in process improvement, workflow optimization, and technology implementation.

• Excellent leadership, analytical, and problem-solving skills.

• Ability to collaborate with IT, vendors, carriers, and internal teams to drive operational efficiency.

What We Offer:
At One Insurance Services, we invest in our employees and their future. Our entrepreneurial culture encourages open communication and teamwork, empowering everyone to make the best decisions for clients and the organization. Benefits include:

• Flexible in-office, hybrid, or remote work options

• Competitive salary and benefits package: medical, dental, vision, life, and short-term disability insurance

• 401(k) with matching contributions

• PTO package including holidays and personal time off

• Bonus opportunities

• Great work/life balance

Equal Employment Opportunity (EEO) Statement:
One Insurance Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local laws.

If you’re ready to take on this exciting leadership role, apply today!