What are the responsibilities and job description for the Dispatch Assistant position at One Hour Heating and Air?
DISPATCH ASSISTANT
Join a Growing Home Service Company Where You Make an Impact Every Day
We're not looking for someone to simply answer phones. We're looking for an organized, detail-oriented, proactive team member who thrives in a fast-paced environment and wants to be a key part of keeping our Plumbing, HVAC, or Electrical operations running smoothly.
As a Dispatch Assistant, you'll help manage schedules, support technicians, coordinate customer appointments, maintain ServiceTitan accuracy, and ensure our customers receive an exceptional experience from start to finish.
If you're the person who catches mistakes others miss, loves staying organized, and enjoys solving problems, we want to meet you.
What You'll Do
✔ Support dispatch operations and technician scheduling
✔ Confirm customer appointments and maintain schedule efficiency
✔ Conduct technician debriefs and ensure job documentation is complete
✔ Review ServiceTitan jobs for photos, forms, notes, and follow-up tasks
✔ Assist with maintenance scheduling and outbound customer outreach
✔ Monitor technician progress and help maximize daily productivity
✔ Manage reschedules, schedule changes, and customer communications
✔ Review booking accuracy, job types, campaigns, memberships, and customer information
✔ Help manage jobs on hold and coordinate with dispatch, warehouse, and management teams
✔ Maintain accurate customer notes and operational records
✔ Assist with technician timecard and payroll-related reviews
What We're Looking For
- Strong organizational skills
- Ability to multitask in a fast-paced environment
- Excellent phone and customer service skills
- Strong attention to detail
- Positive attitude and team first mentality
- Comfortable working with technology and multiple systems
- ServiceTitan experience is a major plus
- Dispatching, scheduling, call center, or administrative experience preferred
Why Join Us?
✅ Competitive Pay
✅ Health Benefits
✅ Paid Time Off
✅ Growth Opportunities
✅ Ongoing Training & Development
✅ Stable Year-Round Employment
About Us
We are a rapidly growing home service company operating multiple nationally recognized brands throughout South Jersey. Our team is built around professionalism, accountability, and delivering an exceptional customer experience. We're looking for someone who wants more than just a job , someone who wants to grow with a company that is continually expanding and investing in its people.
Ready to join a winning team? Apply today.
Pay: $18.00 - $20.00 per hour
Work Location: In person
Salary : $18 - $20