What are the responsibilities and job description for the Administrative Assistant position at One Hour Heating and Air Conditioning?
- Opportunities to earn additional pay
- Competitive Pay
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
This role is ideal for those who value professionalism, punctuality, and providing exceptional customer experiences. If you're an individual who takes pride in your work and strives for a rewarding career, we encourage you to consider this opportunity.
Job Summary:
This position involves handling incoming client calls, dispatching service calls, and ensuring timely communication with customers. You will be the first point of contact for clients, representing our company's values and standards.
Key Responsibilities:
- Answer incoming client calls and greet them with a professional tone and approved script
- Dispatch technicians to scheduled service calls and ensure timely arrival
- Maintain accurate records and communicate effectively with clients
- Make outbound calls to ensure customer satisfaction and address any concerns
- Handle after-hours emergency repair calls and prioritize client needs
Requirements:
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Proficiency in computer software and previous customer service experience preferred
What We Offer:
- Competitive compensation package
- Flexible scheduling to accommodate personal needs
- Ongoing training and development opportunities to advance your career
We value our employees as our most valuable assets. Our goal is to provide a supportive and rewarding work environment that fosters growth and success. If you're passionate about delivering exceptional customer experiences and seeking a challenging yet fulfilling role, apply today!
